Rebecca Ryan
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
30
30
years of professional experience
Work History
Sr. Inside Sales
ADI-SNAP ONE
Moon Township Pa
07.2021 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Sales and Customer Service Representative
Comcast Cable
Robinson, PA
09.2002 - 07.2021
- Consulted with customers to determine best methods to resolve service and billing issues.
- Met or exceeded revenue objectives by promoting Xfinity products to customers during service, account and sales follow-up calls.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Department Manager
Hills/Ames Department Store
Boardmen, OH
05.1995 - 09.2001
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Performed opening and closing duties as part of management team, including cash management.
Education
Some College (No Degree) - Nursing
West Virginia Northern Community College
Weirton, WVHigh School Diploma -
Oak Glen High School
New Cumberland, WV05.1992
Skills
- Resolution-oriented
- Building rapport
- Price quote preparation
- Written and oral communication skills
- Exceeds sales goals
- Teamwork and collaboration
- Multitasking Abilities
- Order processing
- Business development
- Cold calling
- Upselling and cross selling
- Flexible and adaptable
Timeline
Sr. Inside Sales
ADI-SNAP ONE
07.2021 - Current
Sales and Customer Service Representative
Comcast Cable
09.2002 - 07.2021
Department Manager
Hills/Ames Department Store
05.1995 - 09.2001
High School Diploma -
Oak Glen High School
Some College (No Degree) - Nursing
West Virginia Northern Community College