REBECCA SALDANA
Dallas,Texas
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Executive level communication and listening skills. Provide leadership and vision which drives teams to meet regulatory goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
CenterWell Pharmacy, Formerly Humana Pharmacy
05.2021 - Current
- Oversee multiple departments in pharmacy compliance and complaint management
- Directly liaise with executive-level leadership to ensure alignment with organizational goals
- Resolve urgent concerns and escalated issues within the pharmacy with a focus on swift resolution
- Lead a team in maintaining compliance with pharmacy regulations and standards
- Implement and enforce quality assurance and control measures
- Collaborate with cross-functional teams to optimize workflows and enhance overall efficiency.
Certified Pharmacy Technician
CVS
05.2016 - 04.2021
- Conducted remote data entry for patient records, ensuring accuracy and compliance
- Utilized Microsoft Excel for managing medication stocks and maintaining controls
- Communicated with customers via email and phone to assist with navigating pharmacy systems and fulfilling requests
- Supported the pharmacist in handling a high volume of remote prescription orders and addressed customer inquiries
- Completed and filed patient paperwork, updating records with insurance carrier changes and allergy information through secure online platforms.
Healthcare Assistant
Hallmark Health Care
05.2014 - 02.2017
- Conducted data entry for patient health checks and observations in the electronic health records system
- Communicated with medical staff regarding patient conditions and updates.
Cashier Team Lead
CVS
08.2014 - 05.2016
- Collaborated with team members to ensure smooth operations and efficient customer service
- Provided training for new cashiers and team members, focusing on effective onboarding processes
- Managed and updated point-of-sale systems to maximize sales potential.
Education
BBA - Business Management
The University Of Texas Permian
Odessa, TX Remote05.2025
BBA - Business Management
The University Of Texas At Arlington
Arlington, TX2021
Associates - Applied Science
Eastfield Community College
Mesquite, TX2017
High School Diploma -
Mesquite High School
2012
Skills
- Executive-level Communication
- Cross-departmental Collaboration
- Remote Team Management
- Complaint Management
- Urgent Issue Resolution
- Priority Management
- Supervising Employees
- Policy Enforcement
- Staff Discipline
- Pharmacy Compliance
- Processes and Procedures
- Regulatory Compliance
- Quality Assurance and Control
- Data Entry
- Organizational Skills
- Time Management
- Multitasking
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Email Communication
Certification
- Certified Pharmacy Technician (CPhT) by the Pharmacy Technician Certification Board (PTCB)
- Immunization Administration Certified (PTCB)
- CPR and AED Certified (American Red Cross)
Timeline
Supervisor
CenterWell Pharmacy, Formerly Humana Pharmacy
05.2021 - Current
Certified Pharmacy Technician
CVS
05.2016 - 04.2021
Cashier Team Lead
CVS
08.2014 - 05.2016
Healthcare Assistant
Hallmark Health Care
05.2014 - 02.2017
BBA - Business Management
The University Of Texas Permian
BBA - Business Management
The University Of Texas At Arlington
Associates - Applied Science
Eastfield Community College
High School Diploma -
Mesquite High School
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