Rebecca Schmitt
Ledoux & Co
Sweetwater,TN
1
Certification
29
years of professional experience
Detail-oriented and customer-focused independent representative with 10 years of experience in material processing and management. Proficient in answering inbound calls and providing excellent customer service. Possess strong computer skills and organizational abilities. Authorized to work in the US for any employer
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Work History
Customer Service Representative
5 Years 4 Months- Provides exceptional customer service by promptly addressing inquiries, resolving issues, and meeting customer satisfaction while building trust with customers through active listening, empathy, and personalized interactions.
- Answer inbound calls regarding tracking, shipping and order information.
- Quickly resolving complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions for customer satisfaction.
- Order fulfillment processes as well as tracking shipments or coordinating returns/exchanges when necessary.
- Demonstrating strong product knowledge to effectively answer customer questions and provide accurate information.
- Follow up with customers after issue resolution to ensure their satisfaction was maintained.
Independent Representative
7 Years 5 Months- Witness the weigh in of material received as well as material shipped out. I also witness each process of the material keeping accurate record of material weight in and out of process also witnessing the process through our lab.
- Creating a final report of the process from beginning to end.
Customer Service Representative
2 Months- Training for Health Care License.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction rates.
- Analyzed customer feedback to identify trends and recommend improvements for service processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Independent Representative
6 Years 2 Months- Witnessed the weigh in of material received, and shipping out of materials. Witnessed each process of the material and kept accurate weights of material in and out of process. Witnessed the process through our lab and
- Created a final report of the process from beginning to end.
Hotel Manager
1 Year 11 Months- Managed front desk operations, overseeing a team of 18 staff members and ensuring smooth check-in, check-out processes for guests.
- Collaborated with housekeeping department to ensure timely room availability for incoming guests, reducing wait times by 60 minutes on average.
- Maintained accurate records of room inventory, occupancy rates, and revenue data.
- Conducted regular performance evaluations for front office staff, providing constructive feedback and identifying areas for improvement.
- Created employee schedules based on forecasted occupancy levels to optimize staffing.
- Collaborated with the sales team to coordinate group bookings and ensure seamless execution of events or conferences held at the hotel.
- Developed strong relationships with repeat guests through personalized interactions, leading to an increase in returning customers by 68%.
Customer Service Manager
7 Years 2 Months- Conducted regular performance evaluations for team members, providing constructive feedback and identifying opportunities for growth and development.
- Implemented quality assurance measures to deliver exceptional service.
- Led team in achieving monthly targets for average response time, first call resolution rate, and customer satisfaction scores.
- Managed a team of 15 customer service representatives, providing guidance and support to ensure high-quality customer interactions.
Education
GED
Skills
Professional telephone demeanor
Customer service
Active listening
Problem resolution
Call center experience
Conflict resolution
Microsoft Excel
Call center operations
Critical thinking
Relationship building
Computer proficiency
Customer satisfaction measurement
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
TTEC
08.2025 - 10.2025Read More
Customer Service Representative
Schmitt & Sons
02.2021 - CurrentRead More
Independent Representative
Ledoux & Co
01.2019 - CurrentRead More
Independent Representative
ASA
08.2013 - 10.2019Read More
Hotel Manager
Best Western hotel
09.2012 - 08.2014Read More
Customer Service Manager
Kmart
03.1997 - 05.2004Read More
McMinn High School
GED
Read More