Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Schroeder

Rhinelander,WI

Summary

Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .

Overview

2
2
years of post-secondary education
18
18
years of professional experience

Work History

Service Advisor

Shoeder’s RV and Marine
Rhinelander, WI
04.2022 - Current
  • Assisted customers in identifying service needs for RV and marine vehicles.
  • Coordinated service appointments and managed customer schedules effectively.
  • Communicated with technicians to relay customer concerns and service requirements.

Certified Nursing Assistant

Home Health Care Services
Libertyville, Illinois
09.2020 - 03.2022
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff.
  • Provided companionship and emotional support to patients.

Customer Service Manager

Emily’s pancake house
Lindenhurst, IL
06.2008 - 09.2020
  • Supervised daily operations of customer service team at popular local pancake house.
  • Developed training programs to enhance staff skills and service quality.
  • Resolved customer complaints efficiently to ensure satisfaction and loyalty.

Education

Associate of Arts - Art Therapy

College of Lake County
Grayslake, IL
09.2012 - 09.2014

Skills

  • Customer relationship management
  • Service scheduling
  • Service needs assessment
  • Technical communication

Timeline

Service Advisor

Shoeder’s RV and Marine
04.2022 - Current

Certified Nursing Assistant

Home Health Care Services
09.2020 - 03.2022

Associate of Arts - Art Therapy

College of Lake County
09.2012 - 09.2014

Customer Service Manager

Emily’s pancake house
06.2008 - 09.2020
Rebecca Schroeder