Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Service Advisor
Shoeder’s RV and Marine
Rhinelander, WI
04.2022 - Current
Assisted customers in identifying service needs for RV and marine vehicles.
Coordinated service appointments and managed customer schedules effectively.
Communicated with technicians to relay customer concerns and service requirements.
Certified Nursing Assistant
Home Health Care Services
Libertyville, Illinois
09.2020 - 03.2022
Assisted patients with daily living activities and personal hygiene tasks.
Monitored vital signs and reported changes to nursing staff.
Provided companionship and emotional support to patients.
Customer Service Manager
Emily’s pancake house
Lindenhurst, IL
06.2008 - 09.2020
Supervised daily operations of customer service team at popular local pancake house.
Developed training programs to enhance staff skills and service quality.
Resolved customer complaints efficiently to ensure satisfaction and loyalty.