Rebecca Schwarz
Cuero ,Texas
Summary
Dedicated Patient Access and Administrative Professional with a strong track record in insurance verification, prior authorizations, patient communication, and multi‑department coordination across clinics, specialists, and hospital settings. I bring a blend of healthcare expertise, administrative precision, and leadership experience that helps teams run smoother and patients feel supported. Skilled in breaking down complex insurance benefits, navigating Medicare/Medicaid and commercial plans, and keeping workflows accurate, compliant, and moving forward. Known for my calm, people‑first approach, strong communication style, and ability to work independently while staying deeply connected to team goals. I thrive in fast‑paced environments, adapt quickly to new systems, and bring the kind of reliability, organization, and positive energy that strengthens a collaborative, remote‑friendly workplace.
Overview
2027
2027
years of professional experience
Work History
Patient Access Representative- TEMP
Citizens Medical Center
Victoria , Texas
2026 - Current
- Verify insurance coverage for both clinic and specialist visits, including commercial plans, Medicare, and Medicaid, ensuring accurate benefits, eligibility, and financial responsibility.
- Complete prior authorizations for diagnostic testing, surgeries, specialist visits, and referrals from PCPs, coordinating with providers and payers to prevent delays in patient care.
- Communicate directly with patients regarding insurance benefits, copays, deductibles, and coinsurance, providing clear explanations and setting accurate financial expectations.
- Collect patient payments at time of service, process transactions, and maintain accurate financial records in compliance with hospital policies.
- Collaborate with insurance companies to resolve coverage questions, authorization issues, and benefit discrepancies.
- Coordinate with billing staff and multiple hospital departments, ensuring accurate documentation, smooth workflow, and timely resolution of patient account issues.
- Maintain detailed, accurate patient records and documentation in electronic systems, demonstrating strong attention to detail and administrative precision.
- Provide high‑quality customer service in a fast‑paced medical environment, supporting both clinical teams and patient needs.
- Work independently while supporting a larger healthcare team
Commissary Supervisor
TDCJ
05.2025 - 2026
- Managed daily commissary operations in a high‑volume, compliance‑driven environment, ensuring accuracy, accountability, and adherence to state policies — directly aligning with administrative precision.
- Verified inmate account balances, purchase eligibility, and documentation, demonstrating strong experience with verification processes, attention to detail, and structured workflows.
- Oversaw inventory control, ordering, and reconciliation, maintaining accurate records and resolving discrepancies.
- Supervised and trained staff, fostering a collaborative, efficient team environment and supporting professional development.
- Communicated daily with security staff, administrative personnel, and vendors, strong written and verbal communication skills.
- Utilized computer systems for tracking, reporting, and auditing, proficient with digital tools and the ability to learn new software quickly, including Microsoft Office
- Maintained strict confidentiality and compliance with state regulations, mirroring the privacy and regulatory standards required.
- Worked independently while coordinating with multiple departments autonomy and teamwork.
Assistant Business Manager / Administrative Lead
Partners Chevrolet Buick Gmc
09.2019 - 11.2025
- Managed daily administrative operations, including scheduling, document preparation, data entry, and record maintenance, ensuring smooth workflow and organizational efficiency.
- Utilized Microsoft Office and digital systems to create reports, track information, and support workflow efficiency.
- Communicated professionally with staff, clients, and external partners via phone, email, and written correspondence, strong communication skills.
- Coordinated tasks independently while supporting a larger team, the ability to work autonomously, while staying collaborative and dependable.
- Supported leadership and team operations, fostering a positive, collaborative workplace culture that encouraged teamwork.
- Prioritized multiple tasks in a fast‑paced environment, achieving accuracy and on-time completion of all deliverables.
- Verified information for accuracy during form processing, ensuring records were updated correctly.
- Handled confidential information with discretion and compliance of company policy.
Education
High School Diploma -
Goliad High School
Goliad Tx01-2014
Some College (No Degree) - Medical Terminology
Coastal Bend College
Beeville, TXSkills
- Patient Intake Procedures
- Billing and Coding
- Patient Eligibility Checks
- Authorization Coordination
- Administrative Support
- Scheduling & Calendar Management
- Microsoft Office EMR/EHR
- Organization & Recordkeeping
- Customer service communication
- Conflict Resolution
- Independent work
- Self-directed task management
- Virtual organization skills
- Staff Training & Onboarding
Timeline
Commissary Supervisor
TDCJ
05.2025 - 2026
Assistant Business Manager / Administrative Lead
Partners Chevrolet Buick Gmc
09.2019 - 11.2025
Patient Access Representative- TEMP
Citizens Medical Center
2026 - Current
High School Diploma -
Goliad High School
Some College (No Degree) - Medical Terminology
Coastal Bend College