Rebecca Shera
Compliance Coordinator/Data Entry
Appleton,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Compliance Coordinator (Remote)
Stability Healthcare
Appleton, WI
02.2022 - 01.2023
- Supported Travel Healthcare Recruiters
- Established Constant Communication via email and phone with caregivers to obtain current medical documentation and certifications
- Adhered to strict hospital requirements
- Ran national, state, and county background checks on employees
- Ability to stay on task for strict deadlines
- Maintained compliance database, tracking all compliance activities and documents
Administrative Assistant
Evolve Healing
Appleton, WI
01.2022 - 02.2022
- Maintained office safety with monthly checks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Assisted coworkers and staff members with special tasks on daily basis
- Answered multi-line phone system, scheduled appointments, routed calls, delivering messages to staff and greeted visitors
- Managed filing system, entered data and completed other clerical tasks
Inbound Contacts Representative (Remote)
Humana, Group/Individual Medicare
Appleton, WI
11.2019 - 12.2021
- Address group member needs over phone by answering benefit questions and educating members on their Medicare Group plans
- Followed up with members about resolved issues to maintain high standards of member service
- Utilized automated systems to log and retrieve information
- Exhibited high energy and professionalism when dealing with members
- Promoted superior experience by addressing member concerns, demonstrating empathy, and resolving problems swiftly
Compliance Supervisor
TotalMed Staffing
Appleton, WI
07.2018 - 11.2019
- Ensured company policies and procedures comply with Joint Commission standards
- Maintained Bi-weekly one on ones with team members to discuss and solve any issues
- Performed regular compliance reviews and audits, identifying non-compliance issues
- Maintained composure in stressful situations, confrontations, interviews and record searches
- Created and maintained compliant work environment
- Identified gaps in existing compliance processes and recommended updates
Compliance Coordinator
TotalMed Staffing
Appleton, WI
01.2015 - 07.2018
- Supported Travel Nurse Recruiters
- Established Constant Communication via email and phone with caregivers to obtain current medical documentation and certifications
- Adhered to strict hospital requirements
- Ran national, state, and county background checks on employees
- Ability to stay on task for strict deadlines
- Maintained compliance database, tracking all compliance activities and documents
Dealer Services Representative
Randstad
Appleton, WI
01.2014 - 01.2015
- Partnered with sales representatives to ensure customer satisfaction
- Built strong trustworthy relationships with large retail purchasers
- Bulk and EDI trained
- Completed new orders, revisions and tracking of orders
- Always available to take on new responsibilities and projects
Consumer Care Representative
Alta Resources
Neenah, WI
01.2013 - 01.2014
- Found answers to consumers questions
- Documented consumers information into database
- Sent out coupons and refund checks
- Helped consumers locate products
- Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns
- Met customer call guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Education
High School Graduate -
North High School
Sheboygan, WICosmetology License -
Aveda Institute
Minneapolis, MNSkills
- Data Compilation
- Active Listening
- Process and Procedure Compliance
- Data Security
- Regulatory and Compliance Understanding
- Document Review
- Data Integrity
- Effective Working Relationships
- Error Identification
- Maintaining Confidentiality
- Data Entry
- Excellent Written and Verbal Communication Skills
- Remote Work
Technical Skills
- Remote Communication Tools: Teams - Skype - Google Chat - Outlook
- Microsoft Windows
- File Sharing and Collaboration: Google Drive
- Adapts quickly to new and changing technology tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Compliance Coordinator (Remote)
Stability Healthcare
02.2022 - 01.2023
Administrative Assistant
Evolve Healing
01.2022 - 02.2022
Inbound Contacts Representative (Remote)
Humana, Group/Individual Medicare
11.2019 - 12.2021
Compliance Supervisor
TotalMed Staffing
07.2018 - 11.2019
Compliance Coordinator
TotalMed Staffing
01.2015 - 07.2018
Dealer Services Representative
Randstad
01.2014 - 01.2015
Consumer Care Representative
Alta Resources
01.2013 - 01.2014
High School Graduate -
North High School
Cosmetology License -
Aveda Institute
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