Rebecca Sherman

Exceeded customer satisfaction by finding creative solutions to problems. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Managed inventory and supplies to ensure materials were available when needed. Updated and maintained databases with current information. Identified needs of customers promptly and efficiently. Trained new employees. Make sure the customers have all their paperwork they need. Also, administrative duties like cashiering, data entry, etc.

Managed staffing schedules, ensuring adequate coverage at all times. Provided support and guidance to nursing staff on patient care issues. Interacted with vendors to purchase supplies and equipment needed by the unit. Maintained accurate records and documentation for all patients in the unit. Facilitated communication between healthcare providers throughout the organization. Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues. Monitored supplies inventory levels and placed orders when necessary. Managed and updated patient records with attention to confidentiality and accuracy in a fast-paced environment. Conducted unit greetings and orientations for newly admitted and transferred patients. Responded to patient call lights quickly and expedited appropriate follow-through. Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care. Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date. Utilized healthcare software systems for patient scheduling, billing, and record management efficiently. Ensured the cleanliness and organization of the nursing station and patient areas to maintain a safe environment. Provided administrative support to healthcare teams, including data entry, filing, and preparing reports. Responded to emergency situations by following hospital protocols and assisting medical staff as needed. Processed physician orders, including medication, laboratory tests, and diagnostic procedures, accurately and promptly. Backed up floor staff by keeping patients' rooms clean and orderly. Participated in staff meetings and training sessions to stay informed of hospital policies and best practices. Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use. Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability. Scheduled appointments, tests, and procedures in alignment with healthcare provider recommendations and patient needs. Scheduled medical appointments and coordinated transportation to medical facilities for patients. Answered and directed incoming calls, providing information or taking messages as appropriate for efficient communication. Maintained unit supplies and equipment for medical staff and patient care needs. Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction. Completed insurance forms and other patient documentation, ensuring accuracy and compliance with policies. Communicated with patients and medical staff to convey important information and facilitate smooth unit operations. Communicated with patients with compassion while keeping medical information private. Explained policies, procedures, and services to patients. Kept informed of advances in medicine and computerized diagnostic and treatment equipment. Administered fiscal operations for accounting, budget planning, authorizing expenditures, and coordinating reporting. Verifying insurance details. Sorting medical records.

such as personal care, meal preparation and medication reminders.

Accompanied individuals on outings to promote independence and integration into the community.

Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.

Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.

Assisted individuals with daily living activities such as bathing, dressing, and grooming.

Provided guidance and support to ensure safety of individuals served.

Facilitated social interactions between participants and their peers in the community. Instructed individuals in self-advocacy skills to increase autonomy and decision-making abilities.

Developed relationships with families of those receiving services to ensure continuity of care.

Collaborated with other staff members to develop individualized service plans for each participant.

Used approved crisis intervention techniques in emergency situations. Transported clients to doctor's appointments and errands. Documented current patient information to update vital signs, behaviors, and eating habits. Monitored clients' well-being, safety, and comfort under physician direction. Assisted with planning and coordination of activities and outings based on individual needs.

Reported changes in client condition to administrators, facilitating nursing intervention. Developed a strong and trusting rapport with patients to facilitate smooth, quality care. Helped clients get in and out of beds and wheelchairs. Contributed to case reviews of client status and progress.