Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Skrabacz

Godfrey,IL

Summary

Energetic customer service representative with 2 years work tenure in resolving complex customer inquiries.
Proven leader with the ability to work with diverse and time sensitive teams. Possess excellent verbal and
written communication skills. Self motivated individual with a drive to solve problems the first time and prevent
them in the future. Energetic and outgoing individual with the ability to react to change quickly and easily.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Cigna Healthcare
06.2022 - 03.2024
  • Providing friendly and efficient customer service to an average of 50-80 clients a day
  • Handle a wide range of customer inquiries, complaints, and requests with a focus on swift problem resolution
  • Participate in ongoing training to stay up-to-date on product knowledge and customer service best practices.

Administrative Assistant

Tk Carpet Gallery
05.2020 - 05.2022
  • Maintained inventory of office supplies and placed orders.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.

Waitress

JJ Thermos Bar and Grill
07.2019 - 05.2020
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Cashier / Customer Service Associate

Hansen Meat Company
04.2017 - 03.2019
  • Provide first line customer service to all incoming customers
  • Responsible for currency management, inventory, sales, and product ordering.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.

In-Home Nanny

Tarrant Family
09.2016 - 04.2017
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Played games, worked on puzzles, and read books to young children.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Taught children everyday skills and language.
  • Drove children to dance, cheer, and sports practices.

Waitress

Ropers Regale Beagle
09.2014 - 08.2016
  • Worked to improve customer service relations via employee training programs
  • Waited on customers, worked POS system on registers
  • Worked special events for restaurant
  • Trained new incoming employees.

Customer Service Associate

JCPenny
12.2013 - 02.2014
  • Responsible for inventory, resets, sales, and returns
  • Worked on and troubleshot POS sales systems
  • Provided fist line customer service for incoming customers.

Daycare Teacher

Nautilus Fitness Center
03.2012 - 01.2013
  • Was Responsible for full service care for children 6 months up
  • Was Responsible for cleaning, food prep, and time tracking
  • Developed a new time tracking system to speed up intake.

Education

LCCC

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Alton Senior High School
01.2014

Skills

  • Customer Service Skills
  • Money Management
  • Food and Beverage Operations
  • Organizational Skills
  • Appointment Scheduling
  • Complaint resolution
  • Data Entry
  • Scheduling

Timeline

Customer Service Representative

Cigna Healthcare
06.2022 - 03.2024

Administrative Assistant

Tk Carpet Gallery
05.2020 - 05.2022

Waitress

JJ Thermos Bar and Grill
07.2019 - 05.2020

Cashier / Customer Service Associate

Hansen Meat Company
04.2017 - 03.2019

In-Home Nanny

Tarrant Family
09.2016 - 04.2017

Waitress

Ropers Regale Beagle
09.2014 - 08.2016

Customer Service Associate

JCPenny
12.2013 - 02.2014

Daycare Teacher

Nautilus Fitness Center
03.2012 - 01.2013

LCCC

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Alton Senior High School

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Rebecca Skrabacz