Rebecca Smith
Wright City,MO
Summary
Experienced Call Center Customer Service Associate / Assistant Manager with 3+ years of customer service experience in high-volume call center environments. Excellent communication skills and problem-solving abilities, consistently delivering exceptional customer service and driving customer satisfaction. Proven track record of meeting or exceeding performance targets and resolving customer issues. Highly adaptable to changing priorities and procedures. Committed to providing outstanding service and promoting positive customer experiences. Adept at handling challenging situations with professionalism and empathy. Eager to bring my skills and enthusiasm to contribute to a dynamic company.
Overview
3
3
years of professional experience
Work History
Business Development Manager
Frank Leta Honda
O'Fallon, MO
11.2021 - 12.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Education
High School Diploma -
Troy Buchanan High School
Troy, MO05.2019
Skills
- Team Leadership
- Excellent Communication
- Adaptability
- Problem Solving
Timeline
Business Development Manager
Frank Leta Honda
11.2021 - 12.2024
High School Diploma -
Troy Buchanan High School