REBECCA SMITH
HERITAGE OAKS REALTY WESTSIDE
Douglasville,GA
5
Certifications
21
years of professional experience
Real Estate & Risk Management broker demonstrating strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Work History
ASSOCIATE REAL ESTATE BROKER
8 Years 9 Months- Generated leads through targeted marketing efforts, expanding the firm''s clientele base consistently over time.
- Conducted thorough market research to identify optimal property options for clients based on their preferences and budget constraints.
- Maintained up-to-date knowledge of local real estate trends, enabling informed decision-making for clients seeking new opportunities.
- Provided clients with detailed market analysis reports, enabling them to make informed decisions about their real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Advised clients on property valuations, market trends, and transaction strategies.
- Reviewed contracts, disclosures, and closing documents for accuracy and compliance.
- Cultivated client relationships through responsive communication and follow-up.
- Negotiated favorable terms for clients during property transactions, resulting in beneficial outcomes on both sides.
- Fostered strong relationships with industry professionals such as mortgage brokers, inspectors, and contractors to facilitate seamless transactions.
- Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
- Appraised property values and assessed buyer income to determine feasibility of offer success.
- Bought, renovated and flipped houses using real estate and construction knowledge.
- Guided junior agents on client service standards and transaction workflow.
RISK MANAGEMENT BROKER, CRIS
1 Year 5 Months- Networked to identify potential new clients and expand geographic territories.
- Exceeded sales targets by developing and maintaining strong relationships with clients and understanding their insurance needs.
- Coordinated quotes, proposals, and comparison summaries for account recommendations
- Analyzed policy language, exclusions, and endorsements to identify coverage gaps
- Negotiated coverage terms with underwriters to align policies with the client's risk needs
- Advised clients on insurance options, limits, and deductible structures
- Maintained accurate account records, policy documents, and carrier correspondence
- Collaborated with account teams to resolve servicing issues and policy changes
- Managed client renewals and prepared submission packages for carrier review
BUSINESS BANKING CONSULTANT II
2 Years 2 Months- Managed relationship pipelines to identify opportunities and strengthen client retention.
- Reviewed account activity and customer needs to deliver tailored banking solutions.
- Managed a portfolio of high-value business accounts, ensuring timely delivery of products and services while exceeding revenue targets consistently.
- Developed comprehensive financial strategies with clients to optimize their business growth potential.
- Conducted in-depth analyses of clients'' financial situations, identifying areas for improvement and long-term success.
- Provided expert advice to clients on cash flow management, working capital optimization, and debt financing alternatives.
- Advised business clients on deposit products, credit solutions, and cash management services.
- Analyzed financial statements to assess creditworthiness and recommend suitable lending options.
- Streamlined loan application processes for faster approvals and improved customer experience.
- Partnered with internal teams to coordinate loan documentation, underwriting, and closing activities.
- Maintained compliance with banking policies, regulations, and required customer due diligence.
- Improved risk management practices by conducting thorough due diligence on potential borrowers and monitoring existing portfolios closely.
- Enhanced client satisfaction by providing tailored business banking solutions and personalized consultations.
- Participated in strategic planning sessions to enhance the overall performance of the Business Banking division continually.
- Maintained up-to-date knowledge of industry trends, regulatory changes, and competitor offerings to provide clients with accurate and relevant advice.
PROPERTY & CASUALTY CONSULTANT
2 Years 7 Months- Led risk assessments and identified control gaps across operational processes
- Analyzed incident trends to recommend corrective actions and reduce recurring exposures
- Coordinated with cross-functional teams to resolve audit findings and strengthen controls
- Reviewed policy exceptions and escalated material risks for management decision-making
- Optimized insurance coverage by conducting thorough reviews of existing policies and negotiating favorable terms with providers.
- Supported the company's strategic growth objectives by providing expert guidance on risk management considerations during mergers, acquisitions, and other major initiatives.
- Monitored compliance requirements and updated documentation to reflect regulatory changes
DIRECT TO BUSINESS ACCOUNT SPECIALIST
7 Years 1 Month- Managed a diverse portfolio of business accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Established long-term strategic partnerships with key industry players, fostering mutually beneficial relationships.
- Delivered tailored presentations to prospective clients, showcasing products and services that addressed their unique needs.
- Managed a territory encompassing multiple states/regions while consistently meeting or exceeding sales targets.
- Designed customized sales proposals based on thorough analysis of client needs and expectations.
- Implemented effective communication methods with clients, resulting in stronger relationships and improved retention rates.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed key business accounts, aligning service delivery with client priorities and contractual expectations.
Education
Associate of Science - Business Administration And Management
- Dean's List Spring 2024, Fall 2024, Spring 2025
- 3.77 GPA
- The GoldenKey National Honor Society Member
- Relevant Coursework: Strategy & Operations
Skills
Real estate broker licensed in Georgia
Real estate advice
Property filing
Zoning regulations
Property management
Financing guidelines
Document preparation
Regulatory requirements
Risk compliance management
Data validation
Regulatory compliance
Market analysis
Accomplishments
- Inner Circle Nominee for Superior Service
- T-Mobile
- Directors Award for Product Development
- Homeserve
- Presidents Award for Exceptional Service
- Circle of Excellence High Achiever
- West Georgia Board of Realtors
- Cobb Association of Realtors
Certification
Associate Real Estate Broker, State of Georgia Real Estate Commission
Timeline
RISK MANAGEMENT BROKER, CRIS
USI
04.2025 - 09.2026Read More
ASSOCIATE REAL ESTATE BROKER
HERITAGE OAKS REALTY WESTSIDE
01.2018 - CurrentRead More
BUSINESS BANKING CONSULTANT II
WELLS FARGO BANK
10.2015 - 12.2017Read More
PROPERTY & CASUALTY CONSULTANT
HOME SERVE USA
03.2013 - 10.2015Read More
DIRECT TO BUSINESS ACCOUNT SPECIALIST
T-Mobile
02.2006 - 03.2013Read More
Georgia State University
Associate of Science from Business Administration And Management
Read More