Rebecca Spencer
Hampton,Virginia
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in data entry, email correspondence, Microsoft Office systems, and multi-tasking abilities. As a detail-oriented proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques. Ready to bring 10 years of relevant work experience to the team.
Overview
14
14
years of professional experience
Work History
Medical Office Assistant
Riverside Elizabeth Lakes Family Practice
12.2023 - 06.2024
- Improved patient satisfaction by efficiently scheduling appointments for physicians and managing patient records, conducting patient check-in and check-out procedures, while collecting petty cash ranging from five to hundreds of dollars, and managing patient payments.
- Ensured smooth daily operations by managing 100-150 incoming calls per day professionally and providing comfort to patients while addressing inquiries or directing them to appropriate healthcare personnel.
- Enhanced patient care with timely and accurate data entry of patient medical histories, prescriptions, and lab results.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered new patients in the clinic and updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of scheduled appointments.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Used EPIC system to schedule appointments for doctor visits and procedures, and Microsoft systems (Outlook/Teams) to coordinate patient care with attending physician & care team members.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Assisted physicians in providing high-quality care, obtaining and completing insurance forms and handling referrals promptly for patient procedures. Gathered forms and copied insurance cards to collect patient information for billing and insurance filing within their patient charts.
- Improved accuracy of patient records with meticulous data entry and management.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
Healthcare Management Specialist Intern
Allegiant Giving
07.2023 - 12.2023
- Completed 48 certification courses involving healthcare management studies, EMT Basic, medical terminology, and anatomy and physiology in 6 months of this internship.
- Manage a internship team comprised of 58 personnel, provide coaching and mentorship, and establish inclusive work cultures for interns from different branches of the military.
- Communicate with 6 diverse teams, build rapport and long-term relationships, and achieve student/internship satisfaction.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Developed strong relationships with stakeholders, ensuring clear communication and alignment on project objectives.
Visitor Control Center Clerk
USAF
12.2022 - 06.2023
- Maintained filing system and organized customer documents for easy retrieval of information.
- Greeted visitors and providing assistance and/or information based on the visitor's needs.
- Answer 50-75 phone calls per day to assist callers, responds to emails in timely manner.
- Creating, managing, and filing important documentation while utilizing Microsoft Office Applications and Adobe.
- Managing and operating multiple personnel trackers via Excel.
- Ran individual's security backgrounds via Datamaxx/ NCIC prior to gaining access onto the military installation.
- Coordinating with military and civilian law enforcement with any background denials while attempting to enter the installation.
- Created installation access badges for all government workers (ranging from 4,000) and restricted area badges for all base personnel (ranging from 6,000), and maintained current files for all badges when turned back in upon dismissals or permanent change of station moves for military members.
- Communicated with diverse teams across JB Andrews Security Forces Support Squadron, building rapport and long-term relationships to achieve customer satisfaction across the Visitor Control Center.
Standardization & Evaluation Evaluator
USAF
11.2021 - 12.2022
- Implemented quality control measures that significantly reduced errors in evaluations and reports.
- Identified and addressed potential biases in evaluation processes, enhancing fairness and accuracy of assessments.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
- Provided the Security Forces Commander and Command team with a tool to validate mission readiness and the effectiveness of unit security forces members.
- Verify documentation of security forces member qualifications and capabilities.
- Maintain duty performance evaluation schedules of 981 members within the 316 Security Forces Group.
- Evaluate security forces members on multiple duty positions to uphold their annual certifications within the 316th Security Forces Group; to include the 816th Security Forces SQ, the 316th Security Forces SQ, and the 316th Security Forces Support SQ containing 981 individuals.
- File and maintain documentation electronically of individual member performance assessments.
- Reviewing and assisting in the re-writing process of base Quick Response Systems/Security Forces procedures.
- Preformed Wing Inspector duties to evaluate and independently assess/report on the overall readiness, economy, efficiency, and the state of discipline of the Department of the Air Force to the Secretary of the Air Force in regards to the 981 Security Forces Members at JB Andrews.
- Coordinated with cross-functional teams to identify process gaps and develop solutions, resulting in higher success rates for individual assessments, more sufficient program development, and cost effectiveness within the Security Forces Group.
- Established system for tracking and responding to evaluation recommendations, ensuring that actionable insights were effectively implemented.
Response Force Leader/ Presidential Security
USAF
11.2020 - 11.2021
- Collaborated with external agencies to coordinate multi-agency responses during large-scale incidents or events.
- Prioritized tasks effectively during high-stress situations, maintaining focus on achieving mission objectives while ensuring the safety and well-being of all team members.
- Managed resources efficiently to maximize operational effectiveness while minimizing costs and waste.
- Implemented innovative tactics that enhanced the unit''s ability to respond quickly to various threats or emergencies.
- Detecting, challenging and apprehending unauthorized personnel. Responding, assessing, and investigating security incidents as law enforcement personnel with events occurring on base.
- Participating in proficiency training to maintain combat readiness to ensure safety during operations to include conducting weapons training on several variations of weapon systems quarterly to assure mission readiness.
- Working alongside K9 units conducting bite training and detection training with the dogs and their handlers.
- Verifying credentials of all personnel entering the installation/restricted areas of base.
- Attended Tactical Combat Casualty Care Course which implements the best medical practices in battlefield trauma care to care to wounded airmen before they get to a medical facility.
- As a Presidential Defender I assisted in enabling strategic US interests worldwide by providing immediate security for the Air Force One Maintenance and Support Complex, as well as the President of the United States, senior US government officials, foreign Heads of State, and dignitaries while on JB Andrews and on USAF aircraft.
- Responsible for the security of Air Force One its support complex at Joint Base Andrews, as well as fly-away security for the Presidential Airlift Group, Department of Defense Special Air Missions, and United States dignitaries.
- Secured US leaders and foreign Heads of State transiting the base, and coordinates a variety of unique security missions with mission partners across the National Capital Region.
Response Force Leader
USAF
08.2018 - 10.2020
- Collaborated with external agencies to coordinate multi-agency responses during large-scale incidents or events.
- Ensured compliance with safety regulations during all operations, resulting in reduced accident rates and increased personnel safety measures.
- Established a positive team culture, fostering collaboration and continuous improvement among members.
- Maintained strong relationships with local community leaders, promoting cooperation between the response force and area residents during emergencies or natural disasters.
- Detecting, challenging and apprehending unauthorized personnel. Responding, assessing, investigating security incidents as law enforcement personnel with events occurring on base.
- Participating in proficiency training to maintain combat readiness to ensure safety during operations to include weapons training on several variations of weapon systems quarterly to assure mission readiness.
- Working alongside K9 units conducting bite training and detection training with the dogs and their handlers.
- Verifying credentials of military and NATO national personnel entering the installation/restricted areas of base.
- Providing flight line security for high priority military assets that totaled over 3.5 million dollars to the US military.
- Attended Tactical Combat Casualty Care Course which implements the best medical practices in battlefield trauma care to care to wounded airmen before they get to a medical facility.
USAF Trainee
USAF
01.2018 - 07.2018
- Learned new materials, processes, and programs quickly.
- Underwent extensive training with the M-16, and will learn and practice the rules for safe use and handling of weapon systems.
- Trained in CBRNE (Chemical, Biological, Radiological, Nuclear, and high-yield Explosives) and learn how to counter threats such as terrorism, biological and chemical weapons and security breaches.
- Trained in Self Aid Buddy Care where the basic lifesaving skills are applied on others.
- Learned fundamentals for law enforcement and security focusing on teamwork, organization and leadership was the heart of our training.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Attended training courses to build understanding of processes, techniques, and industry.
Senior Medical Receptionist
Ivinson Memorial Hospital
04.2016 - 12.2017
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Coordinated referrals efficiently by liaising with specialists'' offices and obtaining necessary documentation in a timely manner.
- Welcome patients and visitors entering the facility. Answering phone calls in a timely manner and directing the calls to the appropriate office. Scheduling medical appointments to ensure efficiency and timely appointments are upheld.
- Assisting patients with completing necessary forms and documentation.
- Conducted electronic filing of patients records and medical documentation.
- Obtained revenue by recording and updating financial/patients insurance information, recording and collecting patient charges, controlling credit extended to patients, and expediting third-party claims.
- Helped patients in distress by responding to emergencies in a calm manner and expedite registration processes.
- Expedited emergent patients for triage when needed.
- Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information, adhering to HIPPA.
- Maintains operations by following policies and procedures, reporting needed changes as they occur.
Medical Front Desk Receptionist
NextCare Urgent Care
03.2015 - 04.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the clinic, and providers within the organization.
- Perform administrative duties, filing patient information, register patients within the office, verify patient insurance, and collect co-pays.
- Applied specific knowledge of medical terminology as well as practice, clinic and laboratory procedures.
- Maintained cleanliness of patient exam rooms to ensure safe area for patient care, and cleanliness of the waiting areas.
- Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information, adhering to HIPPA.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Collected room deposits, fees, and payments.
Certified Nurses Assistant
Medical Solutions
11.2014 - 03.2015
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided patient comfort by utilizing resources and materials. Responsible for transporting patients throughout the facility, answering patients' call lights and requests, and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Adhering to patient safety regulations within the facility.
- Ensuring that patients practice good hygiene and consistently monitoring/recording patients vitals.
- Basic knowledge of disease prevention and infection containment to avoid contamination is to prevent contagious diseases from spreading within the healthcare facility.
- Maintained professional communication and interaction with patients, patient's families and other healthcare professionals.
Certified Nurses Assistant
Cheyenne Regional Medical Center - West Campus
01.2014 - 10.2014
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Provides patient comfort by utilizing resources and materials while working in Oncology, Medical Surgery, and Emergency Room settings.
- Responsible for transporting patients, answering patients' call lights and requests, and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Ensuring patient safety while transporting to radiology or other departments in the hospital, and ensuring constant monitoring of the patient's vital status.
- Basic knowledge on prevention of infection and avoiding contamination preventing contagious diseases from spreading throughout the hospital wing.
- Maintaining professional communication and interaction with patients, patient's families and other healthcare professionals.
- Involved in the admission and discharge of patients.
- Assisting nursing staff by recording patient's intake and discharge from their hospital.
- Ensuring supplies and equipment are on hand and sterilized for procedures needed for patients.
- Collecting specimens for individuals when requested by the nursing staff.
Certified Nurses Assistant
Life Care Center of Cheyenne
06.2013 - 12.2013
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provides patient comfort by utilizing resources and materials. Responsible for transporting patients, answering patients' call lights and requests, and reporting observations of the patient to nursing supervisor.
- Documents actions by completing forms, reports, logs, and records.
- Ensuring patient safety while transporting patients throughout the facility, and constantly monitor the patient's vital status.
- Basic knowledge of disease prevention and infection containment to avoid contamination is to prevent contagious diseases from spreading all over the healthcare facility.
- Maintaining professional communication and interaction with patients, patient's families and other healthcare professionals.
Personal Assistant
The Bluffs Co
06.2010 - 06.2013
- Accomplished project deadlines by assisting with task completion whenever required.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Book travel, prepare detailed itineraries, and occasionally accompany business owner on trips.
- Carried out various personal tasks such as scheduling appointments with various clients/contractors on projects, as well as government officials within the city of Cheyenne.
- Manage owners professional and personal calendar.
- Pick up dry cleaning weekly, and supervised housekeeping/lawn care employees.
- Ran personal errands for the owner such as depositing checks for certain business accounts, handing off building plans to contactor's, as well as building permit documentation to the city courthouse.
- Monitor executive emails and screen calls for the owner.
- File documents timely for the appropriate business accounts.
- Maintain professional and personable appearances when attending meetings with government officials for building projects.
- Assist with the land development, crop rotation on the owners personal ranch property.
Education
Associate of Applied Science - Health Sciences
American Military University
Online12-2025
Associate of Science - Criminal Justice
Community College of The Air Force
Montgomery, AL12.2023
High School Diploma -
Central High School
Cheyenne, WY06-2013
Skills
- Attention to detail
- HIPAA regulations
- Problem-solving
- Team leadership
- Front desk management
- Data entry
- Microsoft Office, Adobe, & EPIC Systems
- Appointment scheduling
- Federal law enforcement
- Multitasking Abilities
- Organizational skills
- Time management
Timeline
Medical Office Assistant
Riverside Elizabeth Lakes Family Practice
12.2023 - 06.2024
Healthcare Management Specialist Intern
Allegiant Giving
07.2023 - 12.2023
Visitor Control Center Clerk
USAF
12.2022 - 06.2023
Standardization & Evaluation Evaluator
USAF
11.2021 - 12.2022
Response Force Leader/ Presidential Security
USAF
11.2020 - 11.2021
Response Force Leader
USAF
08.2018 - 10.2020
USAF Trainee
USAF
01.2018 - 07.2018
Senior Medical Receptionist
Ivinson Memorial Hospital
04.2016 - 12.2017
Medical Front Desk Receptionist
NextCare Urgent Care
03.2015 - 04.2016
Certified Nurses Assistant
Medical Solutions
11.2014 - 03.2015
Certified Nurses Assistant
Cheyenne Regional Medical Center - West Campus
01.2014 - 10.2014
Certified Nurses Assistant
Life Care Center of Cheyenne
06.2013 - 12.2013
Personal Assistant
The Bluffs Co
06.2010 - 06.2013
Associate of Applied Science - Health Sciences
American Military University
Associate of Science - Criminal Justice
Community College of The Air Force
High School Diploma -
Central High School
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