Rebecca Stout
Lincoln,United States
Summary
Results-driven professional with strong interpersonal skills, excellent time management, and problem-solving abilities. Highly motivated and passionate about securing an entry-level position that offers professional challenges. Committed to contributing to team success and achieving company goals. Known for exceptional organizational skills and the ability to manage multiple priorities with a positive attitude. Willing to take on additional responsibilities to meet team objectives. Polished call center professional with astute communication skills and a talent for overcoming customer objections. Self-motivated and dedicated team player. Customer service representative with top-notch oral and written communication skills, active listening abilities, and analytical problem-solving expertise. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Assistant Account Manager I
Express Employment Professionals
2024.07 - Current
- Provided exceptional customer service through regular communication with clients regarding their account status.
- Enhanced client satisfaction by efficiently managing accounts and addressing concerns promptly.
- Established strong rapport with new clients by conducting thorough needs assessments and offering tailored account solutions.
- Maintained accurate records of client interactions, ensuring all relevant information was easily accessible for future reference.
CITY CARRIER ASSISTANT
United States Post Office
2023.07 - 2024.03
- Delivered mail to residential and business locations in a timely manner
- Utilized GPS and delivery route planning to maximize efficiency
- Interacted with customers in a friendly and professional manner
- Maintained accurate records of delivered packages and collected payments when necessary.
SERVER
Red Robin
2022.10 - 2023.06
- Served food and beverages efficiently to guests in a fast-paced restaurant setting
- Provided exceptional customer service by taking accurate orders and addressing any concerns
- Collaborated with team members to ensure smooth service and a positive dining experience
- Maintained cleanliness and organization of tables, dining area, and service stations.
REGISTERED BEHAVIOR TECHNICIAN
Step Ahead
2022.11 - 2023.04
- Conducted applied behavior analysis therapy sessions for children with autism spectrum disorder
- Implemented behavior intervention plans to address challenging behaviors and promote skill development
- Collaborated with multi-disciplinary team to create and update individualized treatment goals
- Documented and tracked client progress using data collection systems and communicated observations to supervisors.
Education
MASTERS IN INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY -
Bellevue University
Bellevue, NE08.2024
BACHELORS IN PSYCHOLOGY -
Bellevue University
Bellevue, NE08.2024
Skills
- Customer Support
- Data Entry
- Inbound Phone Call Management
- Customer Relationship Management
- Technical Troubleshooting
- Account Management
- Understanding Customer Needs
- Problem Resolution
- Customer Data Confidentiality
- De-Escalation Techniques
- Customer Relationship Management (CRM)
- Document and Records Management
Additional Information
Anticipated graduation date of May 2024.
Deans list
The anticipated start date of my 18-month masters program is August 2024.
Affiliations
- American Psychological Association
- The Society for Industrial and Organizational Psychology
Timeline
Assistant Account Manager I
Express Employment Professionals
2024.07 - Current
CITY CARRIER ASSISTANT
United States Post Office
2023.07 - 2024.03
REGISTERED BEHAVIOR TECHNICIAN
Step Ahead
2022.11 - 2023.04
SERVER
Red Robin
2022.10 - 2023.06
MASTERS IN INDUSTRIAL AND ORGANIZATIONAL PSYCHOLOGY -
Bellevue University
BACHELORS IN PSYCHOLOGY -
Bellevue University
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