Rebecca Szabo
Montgomery,NY
Summary
Proven track record in enhancing operational efficiency and patient satisfaction at Access Physical Therapy & Wellness, leveraging exceptional organizational skills and customer service acumen. Skilled in document management and fostering teamwork, demonstrated through improved patient care and streamlined front office operations. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Patient Coordinator
Access Physical Therapy & Wellness
05.2021 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Processed payments using cash, checks and credit cards, maintaining accurate records of transactions.
Senior Dining Manager
Village of Montgomery
10.2016 - 05.2021
- Prepared and served meals to seniors.
- Oversaw mobile meal deliveries.
- Ordered meals for the next day.
- Interacted with seniors and special needs groups.
- Implemented food safety standards and practices, maintaining a clean and safe dining environment for guests.
Office Manager
Kennett’s School of Gymnastics
08.2015 - 05.2021
- Expedited document processing with accurate data entry and timely filing.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Managed and filled openings in classes.
- Prepared various tools for class/team management.
Special Education Teacher
Chesapeake Public Schools
01.1991 - 01.2001
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
Education
Master of Science - Education
Old Dominion University
Norfolk, VABachelor of Science - Special Education
Old Dominion University
Norfolk, VASkills
- Scheduling and Planning
- Document Management
- Customer Satisfaction
- Record Keeping Expertise
- File and database management
- Telephone Etiquette
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Organizational Skills
Timeline
Patient Coordinator
Access Physical Therapy & Wellness
05.2021 - Current
Senior Dining Manager
Village of Montgomery
10.2016 - 05.2021
Office Manager
Kennett’s School of Gymnastics
08.2015 - 05.2021
Special Education Teacher
Chesapeake Public Schools
01.1991 - 01.2001
Master of Science - Education
Old Dominion University
Bachelor of Science - Special Education
Old Dominion University
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