Rebecca Thomas
Glendale,AZ
Summary
Accomplished IT leader with over 12 years of experience in managing and optimizing complex clinical systems within healthcare settings. Proven track record of leading strategic initiatives, fostering innovation, and ensuring successful project execution within budget and timelines. Skilled in relationship building, communication, and creating high-performing teams focused on delivering exceptional patient care.
Overview
15
15
years of professional experience
Work History
Director of IT Clinical Systems
Phoenix Children's Hospital
01.2020 - Current
- Lead a multidisciplinary team responsible for the implementation, support, and maintenance of critical clinical systems across the hospital and clinics.
- Oversee the development and implementation of core processes, policies, and standards for clinical application management.
- Spearheaded the strategic planning process for clinical systems, aligning with healthcare industry trends and hospital initiatives.
- Champion talent management strategies, including performance management, recruitment, and professional development for the IT Clinical team.
- Ensure project success by driving timely, on-budget delivery, exceeding customer expectations.
- Collaborate with the Chief Innovation Office to select and implement innovative technology solutions.
- Cultivate strong partnerships with key stakeholders, providing expert advice on current and future healthcare technology.
- Identify opportunities for operational improvement, implementing strategies to enhance efficiency, and provide exceptional patient care.
- Prioritize work efforts and communicate roadmaps to both internal teams and senior leaders.
- Facilitate seamless communication and coordinated resources from various departments to manage issues, feature requests, system upgrades, and downtime.
- Negotiate contracts to secure optimal pricing for products and services, maximizing budget efficiency.
- Provide guidance on legal matters related to contracts or intellectual property rights.
- Facilitate collaboration between teams by encouraging open communication channels.
- Analyze customer feedback data to identify trends in product performance or customer service issues.
Manager of Clinical Ancillary Systems & Clinical Systems Optimization
Phoenix Children's Hospital
01.2014 - 01.2020
- Managed the support, maintenance, and training for a comprehensive suite of clinical applications, including custom-developed systems.
- Contributed to the design, development, and implementation of clinical applications aligning with the hospital's strategic vision.
- Fostered collaboration between clinical, business, and IT leadership teams to drive technology-enabled healthcare improvements.
- Maintained strong vendor relationships, securing cost-effective solutions.
- Developed and monitored reports on project status, requirements, and budget compliance.
- Led strategic initiatives, spearheaded multiple projects, and managed major system enhancements.
- Ensured team adherence to change management principles for smooth transitions during system updates.
- Partnered with teams to analyze new functionalities and recommend improvements for optimal system utilization.
- Built diverse and highly productive teams through effective recruitment strategies.
- Mentored and guided staff in achieving personal and professional goals.
- Communicated new process improvements and facilitated ongoing training for providers and clinical staff.
- Developed and implemented strategies to increase provider and patient satisfaction.
Administrative Fellow/Resident Business and Clinical Systems
01.2012 - 01.2014
- Develop leadership skills through mentoring and coaching.
- Oversaw daily operations.
- Managed project resources.
- Improved efficiency through IT projects.
- Developed and implemented project plans.
- Developed and monitored budgets.
- Identified and implemented workflow improvement initiatives.
- Collected and analyzed data to measure performance.
- Participated in professional development activities.
- Built relationships with key stakeholders.
Assistant Development Director
Baton Rouge Area Alcohol and Drug Center
01.2010 - 01.2011
- Drove fundraising success by contributing to event planning, campaign execution, and the seamless migration of donor data to a new database system.
- Enhanced donor relations through the coordination of facility tours and effective follow-up communication with key stakeholders.
- Created regular reports on progress towards fundraising goals.
- Provided direct patient care by assisting with daily clinical operations, including charting and intake procedures.
- Fostered operational efficiency by conducting comprehensive staff training on multiple system applications.
- Demonstrated project management skills by leading and successfully implementing a new donor management system.
Education
Master of Science in Health Administration -
University of Alabama at Birmingham
Birmingham, AL01.2014
Master of Science in Health Informatics -
University of Alabama at Birmingham
Birmingham, AL01.2013
Bachelor of Science in Exercise and Wellness; Health Promotion -
Arizona State University
Tempe, AZ01.2010
Skills
- Project Management
- Budget Management
- Change Management
- Vendor Management
- Contract Negotiation
- Data Analysis
- Verbal and written communication
- Leadership and Team Building
- Staff Management
- Cross-functional team leadership
- Financial Reporting
Accomplishments
- Led the swift (48-hour) implementation of telehealth for all outpatient services, ensuring comprehensive patient care continuity during the pandemic.
- Successfully implemented and managed numerous applications, including Philips PACS, Sunrise EHR, and Radiology Information System, enhancing healthcare workflows.
- Developed a robust provider onboarding program for IT applications, promoting user adoption and efficient utilization.
- Led and managed multiple application upgrades, maintaining system stability and efficiency.
- Established the Clinical Governance Committee, fostering collaboration and driving informed decision-making.
- Developed a 5-year roadmap for upgrades across 150 clinical ancillary systems, ensuring a future-proofed technology infrastructure.
Timeline
Director of IT Clinical Systems
Phoenix Children's Hospital
01.2020 - Current
Manager of Clinical Ancillary Systems & Clinical Systems Optimization
Phoenix Children's Hospital
01.2014 - 01.2020
Administrative Fellow/Resident Business and Clinical Systems
01.2012 - 01.2014
Assistant Development Director
Baton Rouge Area Alcohol and Drug Center
01.2010 - 01.2011
Master of Science in Health Administration -
University of Alabama at Birmingham
Master of Science in Health Informatics -
University of Alabama at Birmingham
Bachelor of Science in Exercise and Wellness; Health Promotion -
Arizona State University
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