- I enjoy helping others and giving back to the community
- Gardening
- Cooking
- Participating in local clean-up initiatives
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Mindfulness Practices
Rebecca Turmel
Nashua,NH
Summary
Dynamic hospitality expert known for exceptional guest interaction and adaptability. Successfully managed high-volume service environments, fostering teamwork and ensuring impeccable cleanliness and food safety practices.
Overview
28
28
years of professional experience
Work History
Hospitality Server
Surf Seafood
06.2016 - Current
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on menu knowledge and service protocols to enhance team performance.
- Upsold daily specials, enhancing guest experiences and increasing average check totals.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Collaborated with kitchen staff to ensure prompt service and accurate order fulfillment.
Commercial and Residential Cleaner
Wendi's Cleaning Service
04.2022 - 10.2023
- Cleaned residential and commercial spaces, ensuring high standards of cleanliness and organization.
- Utilized industrial cleaning equipment to maintain property aesthetics and hygiene.
- Trained new staff on effective cleaning techniques and safety protocols.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Took pride in contributing to the creation of welcoming living and working spaces, boosting client morale and satisfaction.
Hospitality Server and Bartender
Giorgios Restaurant
01.2012 - 05.2016
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely service.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bar Manager
Margaritas
04.2009 - 01.2012
- Supervised daily bar operations to ensure exceptional customer service and satisfaction.
- Trained and mentored bar staff on cocktail preparation and service standards.
- Developed seasonal drink menus to enhance customer experience and engagement.
- Managed inventory levels and ordered supplies to maintain optimal stock for operations.
- Implemented cost-control measures to maximize profitability while minimizing waste.
- Resolved customer complaints swiftly, fostering a welcoming atmosphere at the bar.
- Closed out cash register and prepared cashier report at close of business.
Hospitality Server, Bartender, Bar Manager
Chili's Restaurant
04.2004 - 03.2009
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Assisted team members during peak hours, fostering a collaborative atmosphere to enhance service efficiency.
- Trained new staff on menu items and restaurant procedures, promoting consistency in service delivery.
- Managed multiple tables simultaneously, demonstrating strong time management and organizational skills.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Hospitality Server/Line Cook
Jackie's Diner
02.2001 - 04.2004
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- completed daily food prep lists
- maintained a clean kitchen and clean equiptment
- executed meal ticket times successfully
Cake Decorator
Carvel Ice Cream Bakery
09.1997 - 03.1999
- Designed intricate cake decorations using various techniques and tools to enhance visual appeal.
- Collaborated with team members to ensure timely completion of custom cake orders.
- Trained new staff on cake decorating methods and best practices for maintaining quality standards.
- Developed creative designs for seasonal promotions, increasing customer engagement and sales.
Education
GED -
Nashua Senior High
Nashua, NH06-1998
Skills
- Cleanliness standards
- Food safety awareness
- Cash handling proficiency
- Order accuracy
- Thorough work ethic
- Food allergy awareness
- Team player
- Clear communication
- Guest interaction
- Adaptability and flexibility
- Professional and courteous
- Staff supervision
- Reliability
Interests
Timeline
Commercial and Residential Cleaner
Wendi's Cleaning Service
04.2022 - 10.2023
Hospitality Server
Surf Seafood
06.2016 - Current
Hospitality Server and Bartender
Giorgios Restaurant
01.2012 - 05.2016
Bar Manager
Margaritas
04.2009 - 01.2012
Hospitality Server, Bartender, Bar Manager
Chili's Restaurant
04.2004 - 03.2009
Hospitality Server/Line Cook
Jackie's Diner
02.2001 - 04.2004
Cake Decorator
Carvel Ice Cream Bakery
09.1997 - 03.1999
GED -
Nashua Senior High