Rebecca Vaccaro
Revere,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service and food industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Bar and Restaurant Manager
Champions Bar And Grill
Everett, MA
07.2020 - Current
- Develop, implement and manage business plans to promote profitable food and beverage sales.
- Purchase adequate quantities of food, beverages, equipment and supplies.
- Effectively manage payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interview, select, train and supervise staff.
- Reconcile cash and credit card transactions to maintain accurate records.
Assistant Kitchen Manager
Arboretum Pizza
Roslindale, MA
06.2015 - 02.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled and received food and beverage deliveries.
- Kept facility compliant with health codes, sanitation requirements and license regulations, mitigating heavy fines.
- Handled money, balanced tills, processed credit card payment and prepared bank deposits
Income Tax Preparer
Liberty Tax Service
Dorchester, MA
11.2015 - 05.2017
- Completed and filed 300+ live returns with tax departments at local, state and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Call Center Representative
Integral Resources Inc.
Cambridge, MA
01.2016 - 08.2016
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Raised funds for various political organizations.
Restaurant Front of House Manager
Nick’s Pizza
Mattapan, MA
07.2011 - 04.2015
- Completed accurate order entry and data verification.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Managed 100+ orders daily.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH11.2022
High School Diploma -
Revere High School
Revere, MA06.2007
Skills
- Money Handling
- Supply Ordering and Management
- Managing Deliveries
- Customer Retention
- Efficient and Detail-Oriented
- Telephone Management
Timeline
Bar and Restaurant Manager
Champions Bar And Grill
07.2020 - Current
Call Center Representative
Integral Resources Inc.
01.2016 - 08.2016
Income Tax Preparer
Liberty Tax Service
11.2015 - 05.2017
Assistant Kitchen Manager
Arboretum Pizza
06.2015 - 02.2020
Restaurant Front of House Manager
Nick’s Pizza
07.2011 - 04.2015
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Revere High School
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