Rebecca Vandiver
Direct Support Professional
Fort Dodge,IA
Summary
Skilled Certified Pharmacy Technician with a proven track record at Hy-Vee Pharmacy, adept in manual and automated medication dispensing and fostering team collaboration. Demonstrated success in enhancing patient care through meticulous attention to patient confidentiality and efficient medication management.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Direct Support Professional
One Vision
Fort Dodge, Iowa
09.2025 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Maintained clean, safe, and well-organized patient environment.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
Certified Pharmacy Technician
Larry’s Pharmacy
Humboldt, Iowa
04.2025 - 10.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
Certified Pharmacy Technician
Hy-Vee Pharmacy
Humboldt, IA
08.2024 - 03.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Certified Pharmacy Technician
Daniel Pharmacy
Fort Dodge, Iowa
06.2024 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Certified Pharmacy Technician
Hy-Vee Pharmacy
Humboldt, IA
06.2023 - 06.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Clerk
Hy-Vee Pharmacy
Humboldt, Iowa
11.2021 - 06.2023
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Managed cash register and financial transactions, securing accurate payment processing.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Assisted in training new pharmacy clerks, sharing knowledge and best practices for superior service delivery.
- Greeted customers at counter and provided excellent customer service.
Associate
Humboldt Community Schools
Humboldt, IA
08.2020 - 05.2022
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Food Service Worker
Tripoli Community School
Tripoli, Iowa
08.2019 - 05.2020
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
Daycare Worker
Janice Parks
Charles City, IA
09.2017 - 08.2019
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Maintained child-friendly environment with access to outdoor activities.
Certified Medication Aide
Comprehensive Systems
Charles City, Iowa
05.2017 - 09.2017
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Enhanced patient care by administering medications according to prescribed schedules and dosages.
- Supported needs of 60+ residents under long-term care.
Certified Nursing Assistant
Comprehensive Systems
Charles City, Iowa
02.2015 - 05.2017
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Overnight Shift Leader
Comprehensive Systems
Charles City, Iowa
02.2016 - 05.2017
- Coordinated with daytime management teams to relay pertinent information about patients, employee concerns, or potential issues that arose during the overnight shift.
- Acted as a liaison between upper management and nighttime staff members, communicating relevant updates, policy changes, or upcoming events to ensure consistent understanding across all levels of the organization.
- Facilitated employee training for new hires on company policies, safety protocols, and standards of care during overnight shifts.
- Increased patient care for 60+ patients with efficient service and prompt resolution of issues during the overnight shift.
- Improved team morale by fostering a positive work atmosphere and recognizing individual achievements among the overnight staff.
- Enforced company policies and regulations with employees.
Education
Certified Pharmacy Technician - Pharmacy Technician
Self Study
Hy-Vee Humboldt06.2023
Certified Medication Aide - Certified Medication Aide
Hawkeye Community College
Waterloo, IA05.2017
Skills
Patient confidentiality
Team collaboration
New Hire Onboarding
HIPAA
Medication dispensing
Patient care
Empathy and patience
Compassionate caregiving
Direct patient care
Behavioral support
Medication administration
De-escalation techniques
Charting and documentation
First aid and CPR
Certification
Certified Pharmacy Technician
Timeline
Direct Support Professional
One Vision
09.2025 - Current
Certified Pharmacy Technician
Larry’s Pharmacy
04.2025 - 10.2025
Certified Pharmacy Technician
Hy-Vee Pharmacy
08.2024 - 03.2025
Certified Pharmacy Technician
Daniel Pharmacy
06.2024 - 08.2024
Certified Pharmacy Technician
Hy-Vee Pharmacy
06.2023 - 06.2024
Certified Pharmacy Technician
06-2023
Pharmacy Clerk
Hy-Vee Pharmacy
11.2021 - 06.2023
Associate
Humboldt Community Schools
08.2020 - 05.2022
Food Service Worker
Tripoli Community School
08.2019 - 05.2020
Certified Medication Aide
08-2018
Daycare Worker
Janice Parks
09.2017 - 08.2019
Certified Medication Aide
Comprehensive Systems
05.2017 - 09.2017
Overnight Shift Leader
Comprehensive Systems
02.2016 - 05.2017
Certified Nursing Assistant
Comprehensive Systems
02.2015 - 05.2017
Certified Pharmacy Technician - Pharmacy Technician
Self Study
Certified Medication Aide - Certified Medication Aide
Hawkeye Community College