Rebecca Waddell
Battle Ground,WA
Summary
Dynamic leader with a proven track record at iQ Credit Union, enhancing operational efficiency and customer satisfaction. Excelled in process optimization and fostering client relationships, contributing to significant business growth. Skilled in business reporting and coaching, adept at driving team performance and project completion.
Overview
33
33
years of professional experience
Work History
Construction Draw Specialist
iQ Credit Union
Vancouver, WA
01.2021 - Current
- Facilitated the implementation and creation of the credit unions' residential construction loan program. Managing and facilitating construction project set up, activation, monthly draw requests and construction project completion for both the commercial and residential projects.
- Coordinated with other departments to ensure efficient workflow processes.
- Develop strong relationships with clients and stakeholders, contributing to significant business growth and customer loyalty.
- Proactively attended and engaged in business team meetings and on-site touchpoints to maintain open communication and operational alignment.
- Mentored staff to promote a culture of trust.
- Participated in ongoing training and compliance activities.
Branch Manager
WaFed Bank
Vancouver, WA
05.2012 - 06.2020
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
Branch Manager
Key Bank
Portland , OR
05.1992 - 05.2012
- Conducted regular performance reviews for all employees in the branch.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
Education
Bachelor of Science - Business Management
University of Pheonix
Washington06-2009
Skills
- Business reporting
- Process optimization
- Customer relations
- Coaching and mentoring
- Operational enhancement
- Troubleshooting techniques
- Vendor relations
- Management collaboration
Timeline
Construction Draw Specialist
iQ Credit Union
01.2021 - Current
Branch Manager
WaFed Bank
05.2012 - 06.2020
Branch Manager
Key Bank
05.1992 - 05.2012
Bachelor of Science - Business Management
University of Pheonix