Rebecca Wagner
Buckeye,Arizona
Summary
Skilled Tier 1 agent with background in customer service and technical support. Experience includes troubleshooting, conflict resolution, and maintaining high levels of customer satisfaction through effective communication. Strengths include problem-solving abilities, adaptability, and the ability to work effectively under pressure. Previous work has resulted in improved customer experience and increased efficiency in handling user inquiries.
Overview
19
19
years of professional experience
Work History
Data Entry Tier 1
DEMO Pharmaceuticals S.A
New York, NY
05.2022 - Current
- Answered customer inquiries regarding product features and technical issues.
- Provided customer service support for hardware, software, and network related problems.
- Assisted customers with troubleshooting their systems and resolving issues over the phone or via email.
- Identified trends in customer service requests and reported them appropriately.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Unemployed Because of Covid
Covid
08.2019 - 05.2022
Apartment Manager
Vista Hill Apartments LLC
Vista, CA
03.2006 - 08.2019
- Developed and enforced policy to ensure tenant satisfaction.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared and submitted monthly tenant visit logs.
Education
Bachelor of Science - IT/Cybersecurity
DeVry University
Downers Grove, IL06-2025
Associate of Applied Science - Information Technology
DeVry University
Downers Grove, IL04-2023
Skills
- Dispute Resolution
- Analytical mindset
- Help Desk Support
- Microsoft Office
- Follow-up skills
- Service desk support
Languages
Spanish
Full Professional
Timeline
Data Entry Tier 1
DEMO Pharmaceuticals S.A
05.2022 - Current
Unemployed Because of Covid
Covid
08.2019 - 05.2022
Apartment Manager
Vista Hill Apartments LLC
03.2006 - 08.2019
Bachelor of Science - IT/Cybersecurity
DeVry University
Associate of Applied Science - Information Technology
DeVry University
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