Rebecca Ward
Ephrata,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Office Manager
Reading Jet Center
11.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Physician's Office Assistant
Wellspan Health
10.2020 - 11.2021
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Advisor
Mister Car Wash
10.2019 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described product highlights and benefits to help guide purchasing decisions.
Education
No Degree - Nursing
Harrisburg Area Community College-Lancaster, PA
Lancaster, PASkills
- Excellent Multitasking Abilities
- Leadership
- Administration and Operations
- Adaptable/Flexible
- Upskill Ability
- Independent
- Customer Relations
- Communications
Timeline
Office Manager
Reading Jet Center
11.2021 - Current
Physician's Office Assistant
Wellspan Health
10.2020 - 11.2021
Customer Service Advisor
Mister Car Wash
10.2019 - 10.2020
No Degree - Nursing
Harrisburg Area Community College-Lancaster, PA
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