Rebecca Warren
Greer,SC
Summary
Account Manager with 9+ years of experience excelling in client relations, process improvement, and vendor management, including multi-site leadership in the hospitality industry. Proven ability to manage operations across three locations, resolve customer issues promptly, and build lasting relationships with vendors to streamline supply chains. Skilled in strategic labor management, budget oversight, and developing innovative food marketing campaigns aligned with national trends. Experienced in full-cycle staff leadership—hiring, training, coaching, and managing performance—to ensure high-quality service delivery. Adept at coordinating promotional events, optimizing menus based on performance metrics, and maintaining daily operational excellence through cash handling, inventory control, and location closings. Passionate about leveraging analytical insights and innovative strategies to drive growth, foster long-term partnerships, and elevate the customer experience.
Overview
9
9
years of professional experience
Work History
Account Manager
Benefits in a Card
Greenville, SC
10.2021 - Current
- Coordinated plan changes and amendments to align with client needs.
- Reviewed client product portfolios to identify opportunities for add-on products.
- Analyzed data to recommend renewals, plan changes, and pricing strategies.
- Developed and maintained long-term client relationships for enhanced satisfaction.
- Served as liaison between vendor partners and clients to ensure satisfaction.
- Prepared monthly reports tailored to specific client types for strategic insights.
- Identified new product or service opportunities within existing client accounts.
- Provided on-site enrollment services when necessary for seamless implementation.
Account Manager
Eagle Management
Wenonah, NJ
12.2019 - 09.2021
- Inputted orders into Labor Order System to ensure accurate processing.
- Estimated jobs according to customer specifications, maintaining reliability and precision.
- Served as primary contact for assigned customers, fostering effective communication.
- Developed and sustained long-term relationships with accounts to enhance retention.
- Ensured timely delivery of requested products and services to all clients.
- Coordinated with team members on accounts to provide consistent service.
- Collaborated with sales team to identify and reach prospective clients.
- Managed multiple client projects concurrently, consistently meeting deadlines.
F&B Director
Diggerland USA
West Berlin, NJ
05.2019 - 12.2019
- Managed operations across three locations to ensure consistent service quality.
- Responded to customer complaints, implementing solutions to enhance satisfaction.
- Cultivated relationships with vendors to strengthen trust and facilitate negotiations.
- Developed marketing strategies for food items, focusing on daily and monthly promotions.
- Executed strong labor management practices, achieving budgetary targets and efficiency goals.
- Coordinated specialty food events and discount specials to drive sales and customer engagement.
- Planned new menus based on national popularity of amusement park foods.
- Scheduled and supervised shifts for management, kitchen staff, and cashiers.
F&B General Manager
Red Hot & Blue Restaurant
Cherry Hill, NJ
10.2016 - 02.2019
- Handled incoming calls and customer inquiries to ensure high-quality service.
- Generated sales leads, converting them into new customer relationships.
- Assessed customer needs to enhance satisfaction and loyalty.
- Monitored food, beverage, and service quality to maintain patron satisfaction.
- Analyzed restaurant sales levels and profitability for strategic planning.
- Organized promotional events and discount specials to boost marketing efforts.
- Coordinated menu planning based on regional and national trends.
- Scheduled and supervised shifts for management, kitchen, waiting, and cleaning staff.
Education
BA - Criminal Justice and Law emphasis on Investigative & Family Law
University of Arizona
Tucson, AZ04-2027
Associates of Applied Science Degree - Hospitality Management
Camden County College
Blackwood, NJ05-2013
Skills
- Training and development skills
- Work ethic
- Multitasking abilities
- Business network design and implementation
- Microsoft Office proficiency
- Multi-line telephone systems
- Bloodborne pathogen training
- Effective communication
- Point of sale systems management
- Property management
- Client relationship management (CRM)
- Problem-solving
- Preparing contracts
- Team Training
- Adaptability
- Customer satisfaction
Timeline
Account Manager
Benefits in a Card
10.2021 - Current
Account Manager
Eagle Management
12.2019 - 09.2021
F&B Director
Diggerland USA
05.2019 - 12.2019
F&B General Manager
Red Hot & Blue Restaurant
10.2016 - 02.2019
BA - Criminal Justice and Law emphasis on Investigative & Family Law
University of Arizona
Associates of Applied Science Degree - Hospitality Management
Camden County College
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