Rebecca Washington
Grand Rapids,MI
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Overview
27
27
years of professional experience
Work History
Line Cook/Kitchen Manager
Bistro Bella Vita
Grand Rapids, Michigan
01.2021 - Current
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Maintained accurate records of daily production sheets including waste logs.
- Worked closely with management team in order to meet budget goals while maintaining high quality standards.
Server
Culinary Cultivations
Grand Rapids, Michigan
11.2019 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
- Provide guidance and support to banquet servers throughout the duration of events.
- Oversee meal presentation and ensure adherence to client requests.
- Maintain a professional appearance at all times during events.
- Coordinate daily set-up and break down of banquet facilities as needed.
- Troubleshoot any issues that arise during events in a timely manner.
- Manage inventory of supplies used for banquets and replenish when necessary.
- Handle customer complaints or concerns in an effective manner.
- Supervise banquet staff to guarantee quality service is provided consistently.
- Develop creative ideas for special events and themed buffets.
- Interact with guests to ensure satisfaction with their dining experience.
Bartender Server
Copperhawk Winery
Grand Rapids, Michigan
07.2019 - 08.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Developed good working relationships with fellow employees through effective communication.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
General Manager
City Flats Hotel / City Sen
Grand Rapids, Michigan
01.2020 - 01.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales of City Sen.
Line Cook
Bostwick Lake Inn
Rockford, Michigan
10.2018 - 01.2020
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Maintained accurate records of daily production sheets including waste logs.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Server
Rio Grand
Rockford, Michigan
08.2016 - 10.2018
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
HVAC Office Manager
Jade Contracting
Cedar Springs, Michigan
12.2006 - 09.2016
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial reports
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Assistance Manager
Burlington Coat Factory Department Store
Walker, Michigan
03.2008 - 05.2010
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
Cash Balancer
Corporate Old Kent bank
Cascade , MI
03.2001 - 11.2006
- Assisted in the preparation of balance sheets and income statements for financial reporting purposes.
- Ensured accuracy of data entry into accounting system, including trial balances, reconciliations and journal entries.
- Developed processes to improve accuracy and efficiency of monthly close process.
- Analyzed accounts receivable aging reports to identify trends or discrepancies.
- Researched technical accounting issues for compliance with GAAP principles.
- Documented existing processes and procedures related to balancing activities within the organization.
Cook
Michigan Army National Guard
Greenville, Michigan What Are You Doing?
02.1998 - 02.2002
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Monitored stock levels of food items and ordered more when necessary.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Organized and prepared ingredients for batch cooking.
- Implemented systems designed to improve efficiency such as batch cooking or prepping ahead of time.
Education
BBA - Human Resources
University of Phoenix
Phoenix, AZ07-2006
Skills
- Prep work
- Ingredient inspection
- Food rotation
- Recipe preparation
- Highly motivated
- Food safety knowledge
Timeline
Line Cook/Kitchen Manager
Bistro Bella Vita
01.2021 - Current
General Manager
City Flats Hotel / City Sen
01.2020 - 01.2021
Server
Culinary Cultivations
11.2019 - Current
Bartender Server
Copperhawk Winery
07.2019 - 08.2021
Line Cook
Bostwick Lake Inn
10.2018 - 01.2020
Server
Rio Grand
08.2016 - 10.2018
Assistance Manager
Burlington Coat Factory Department Store
03.2008 - 05.2010
HVAC Office Manager
Jade Contracting
12.2006 - 09.2016
Cash Balancer
Corporate Old Kent bank
03.2001 - 11.2006
Cook
Michigan Army National Guard
02.1998 - 02.2002
BBA - Human Resources
University of Phoenix