Athena
Rebecca Webb
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Records Coordinator/Data Entry
Fresenius Medical Care Contracted by Talentburst, Inc.
02.2022 - Current
- Maintained confidentiality of all patient records in compliance with HIPAA regulations.
- Import Medical documents From KoFax system into patients charts or forward to appropriate staff member or Provider.
- Verified accuracy of patient information in electronic health record system
- Provide support and resources to training materials related to the use of AthenaHealth Epic systems to Physician practice employees.
- Organized release of medical information to authorized personnel
- Verified accuracy of medical record documentation
- Coordinated and processed patient referrals with precision, detail, and accuracy
- Communicated with physicians and staff to gather information for referrals
- Trained new staff members on proper medical charting procedures and techniques
- Scanned patients' health records into electronic formats
- Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
- Input data into computer programs and filing systems.
- Assisted in training new staff on medical record processing and filing procedures.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records in compliance with security regulations.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Transcribed and entered patient medical information into electronic medical records systems.
- Other duties as assigned.
Phlebotomy Services Rep. II
Quest Diagnostics
08.2016 - 04.2021
- Adhered strictly to safety regulations when handling hazardous materials or equipment
- Provided excellent customer service to clients by responding to inquiries in a timely and professional manner
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently
- Efficiently managed multiple tasks simultaneously while maintaining attention to detail
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials
- Strictly adhered to HIPAA regulations when dealing with confidential patient information
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Laboratory Phlebotomist
NorthCrest Medical Center
01.2014 - 09.2016
- Successfully drew blood from patients of all ages and skill levels in a timely manner
- Demonstrated strong communication skills when interacting with patients, providing instructions for specimen collection, and responding to patient inquiries
- Maintained a clean and organized work area while following safety protocols in the lab environment
- Followed strict guidelines regarding labeling of specimens and documentation of patient data
- Improved patient satisfaction by providing comprehensive and individualized care plans.
- Developed strong working relationships with nursing staff, fostering a collaborative environment for improved patient outcomes.
- Collected urine samples, body fluids and stool specimens to prepare for laboratory testing.
- Improved patient comfort by utilizing a gentle, empathetic approach during blood draw procedures.
- Reduced wait times for patients by quickly and efficiently completing phlebotomy tasks.
- Ensured proper identification of patients through diligent verification of personal information before each blood draw procedure.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingersticks methods.
- Demonstrated flexibility in adapting to varying patient needs, including accommodating special requests or working with individuals who have severe needle anxiety or unique medical conditions.
- Maintained patient confidentiality by diligently following HIPAA regulations and ensuring that sensitive information was protected at all times.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Used sample prep equipment to prepare for drug tests.
- Specialized in conducting DOT/Non DOT tests with accuracy and precision.
Medical Assistant
Elite Primary Care
02.2013 - 01.2014
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.Followed appropriate procedures to minimize patient's exposure to radiation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
Associate of Applied Science - Healthcare Technology
Miller-Motte Technical College - Clarksville
Clarksville, TN04.2012
Certificate - Sterile Processing
Miller Motte College
Clarksville, TN12.2010
Skills
- HIPAA Compliance
- Records Organization
- Medical Transcription
- Medical Terminology
- Patient Scheduling
- EHR proficiency-Practice Fusion, , Allscripts, Athena, Acumen EHR, Epic
- ICD-10 Proficiency
- Insurance Verification
- Schedule Management
- Medical Records Management
- Data Entry
- Clinical Documentation
- Multitasking
- Teamwork and Collaboration
- Document coordination
- Office Health Records Preparation
Certification
- Certified Phlebotomy Technician , National Center for Competency Testing #796715
- Breath Alcohol Technician, Northcrest Medical Center - May 7, 2014
- Patient Restraint and Seclusion in Acute-Care Setting, Healthstream - 2/2014
- FEMA Training - 3/2011
- BLS Certified, American CPR Care Association-8/19/22
Additional Information
12 years experience in phlebotomy, Clinical setting, and Hospital Setting working with pediatrics and geriatrics.
Proficient/Distinguished using Microsoft Work, Powerpoint, Excel, and Outlook.
Excellent Organizational Skills in order to meet deadlines.
Excellent attention to detail
Ability to work under pressure and excellent with problem solving skills
In-Depth knowledge of various laboratories Specimens and Protocols with over 10 years experience as Laboratory Phlebotomy Technician
Experienced and trained in emergency situations.
Excellent communication skills to meet needs of different types of environmental settings.
Software
Acumen Epic
Allscripts
Practice Fusion
Providerflow
Microsoft 360
Insurance Real Time Eligibility
Microsoft Excel
Type 90wpm
Timeline
Medical Records Coordinator/Data Entry
Fresenius Medical Care Contracted by Talentburst, Inc.
02.2022 - Current
Phlebotomy Services Rep. II
Quest Diagnostics
08.2016 - 04.2021
Laboratory Phlebotomist
NorthCrest Medical Center
01.2014 - 09.2016
Medical Assistant
Elite Primary Care
02.2013 - 01.2014
Associate of Applied Science - Healthcare Technology
Miller-Motte Technical College - Clarksville
Certificate - Sterile Processing
Miller Motte College
- Certified Phlebotomy Technician , National Center for Competency Testing #796715
- Breath Alcohol Technician, Northcrest Medical Center - May 7, 2014
- Patient Restraint and Seclusion in Acute-Care Setting, Healthstream - 2/2014
- FEMA Training - 3/2011
- BLS Certified, American CPR Care Association-8/19/22
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