Rebecca Welch
DiCello Levitt LLP
Cleveland
16
years of professional experience
Detail-oriented legal office professional with extensive experience with client relations and communications. Proven ability to streamline processes and enhance team performance.
Work History
Paralegal
5 Years 9 Months- Drafted and reviewed legal documents, including pleadings, motions, and contracts for accuracy.
- Conducted legal research to support case preparation and ensure compliance with relevant laws.
- Assisted attorneys in trial preparation by compiling evidence and preparing witness lists.
- Managed case files and maintained organized documentation systems for efficient retrieval and tracking.
- Coordinated communication between clients and legal teams to facilitate information flow and updates.
- Trained junior paralegals on procedures, tools, and best practices to enhance team performance.
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Increased client satisfaction with thorough research and prompt response to inquiries.
Senior Paralegal
4 Years 1 Month- Drafted and reviewed legal documents, ensuring compliance with applicable laws and regulations.
- Coordinated discovery processes, managing document requests and responses efficiently.
- Conducted legal research to support case preparation and strategy development.
- Mentored junior paralegals, enhancing team productivity and knowledge sharing.
- Trained new employees on company policies and legal standards.
- Implemented new filing systems to enhance document retrieval accuracy and accessibility.
- Collaborated with attorneys on trial preparation, organizing evidence and witness materials effectively.
- Assisted attorneys in preparing for trials, leading to successful outcomes and client satisfaction.
- Streamlined the process of obtaining critical information from opposing counsel through effective negotiation techniques.
- Coordinated settlement talks between counsel, defendants, and plaintiffs.
- Increased accuracy of legal documents by implementing rigorous proofreading and editing procedures.
- Improved client relationships through clear communication and prompt response to inquiries.
- Prepared legal briefs, motions, and pleadings.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of the client.
- Generated leads to meet and exceed revenue goals by identifying new clients.
- Interviewed clients to obtain information relevant to cases.
Case Manager
2 Years 1 Month- Coordinated with multidisciplinary teams to ensure comprehensive service delivery.
- Monitored client progress, adjusting interventions as necessary for optimal outcomes.
- Advocated for clients' rights and resources within healthcare and community systems.
- Developed individualized care plans to address client needs and goals.
- Increased client satisfaction through diligent follow-up and personalized support.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
Receptionist
3 Years 9 Months- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate personnel with professionalism.
- Coordinated communication between clients and attorneys, enhancing client relations and service delivery.
- Maintained accurate records of client interactions and case files, supporting legal staff efficiency.
- Assisted in the preparation of legal documents, contributing to case management processes.
- Monitored office supplies inventory, facilitating timely reordering to maintain operational effectiveness.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive a positive a positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payment records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgment and critical thinking skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
Education
Associate of Applied Science - Business
Skills
Legal analysis
Case coordination
Attorney assistance
Client onboarding
File management
MS Office expertise
Administrative support
Schedule coordination
Meeting coordination
Client assistance
Task prioritization
Client advocacy
Analytical thinking
Client assistance
Risk assessment
Timeline
Paralegal
DiCello Levitt LLP
11.2020 - CurrentRead More
Senior Paralegal
Obral, Silk & Associates, LLC.
08.2016 - 09.2020Read More
Case Manager
Nurenberg Paris
05.2014 - 06.2016Read More
Receptionist
Law Offices of 920 Terminal Tower
07.2010 - 04.2014Read More
Cuyahoga Community College
Associate of Applied Science from Business
Read More