Hi, I’m
Rebecca Welch
Credentials Identification Program Specialists
Charlotte Hall,MD
Work Preference
Summary
Observant, highly competent, self-motivated, enthusiastic, with proven record of leadership, management, and supervisory skills. Extensive experience in diverse areas of analyses, strategic planning, program development, and project management. Displays a talent for analyzing problems, developing, and simplifying procedures, and finding innovative solutions. Extensive knowledge passion for strategic and tactical planning, program and management analysis, and optimization of large and complex projects. Performance-driven, holds dynamic communication skills and expertise in performing under fast-paced and high-stressed situations, by being a superb multi-tasker and ability to function effectively. Adapts well to changing demands, and prioritizing duties to maximize outcomes within defined timeframes. Showcases sound work ethic marked by strict adherence to regulatory processes, procedures, and requirements. Self-motivated achiever and committed to personal and professional job excellence.
Overview
17
years of professional experience
1
Certification
Work History
DEPARTMENT OF STATE
Diplomatic Security Credentials Identification Program Specialist II
03.2024 - 03.2026
Job overview
- Performed specialized administrative and operational functions in support of a sensitive identification program for the Bureau of Diplomatic Security (DS).
- Reported to the Program Manager of the Diplomatic Security Credentials Office. Managed and overseed the DS Credentials Office, responsible for DS law enforcement credentials, badges, and protective pins, as well as the domestic Lock and Key Program.
- Provided DS ID Media to Special Agents, Security Officers, and other authorized personnel in DS, allowing them to carry out their mission to protect personnel, infrastructure, and information for Department of State interests both foreign and domestic.
- Assisted and overseed DS ID Media and Lock and Key Program inventories and records. Prepared and disseminated DS ID Media Program Annual Report.
- Regularly provided support for other program managers within the Division and performed duties in their absence as needed.
- Submitted informational reports detailing office projects and procedures to Department leadership.
- Received instruction on new devices and processes as they are implemented before developing training materials and SOPs for wide distribution.
- Trained contract personnel responsible for the daily operations of the DS Credentials Office and Lock and Key Program; including working to ensure immediate task and long-term projects are identified, prioritized, and completed according to appropriate timelines, and that contract personnel develop the job skills and professional relationships necessary to optimally meet the goals of both programs.
- Maintained extensive knowledge of physical security policies and guidelines.
- Ensured DS Credentials Office is administered in accordance with applicable policies, procedures, and regulations as outlined in 12 FAM 372.
- Coordinated with training class coordinators to ensure accuracy of ID Media issuance to graduating classes, a high-profile effort seen by executive staff.
- Documented and destroyed all obsolete DS ID Media and maintained inventory controls ensuring adequate levels of current media to support day-to-day operations of the DS Credentials Office.
- Counseled DS personnel on proper completion of forms DS-7809 and DS-7810.
- Counseled DS personnel on proper reporting of lost and stolen media and coordinated with Department leadership to issue replacements and document missing items.
- Collected and stored DS ID Media from departing personnel and processed all requests for reissuance of cancelled items/memorabilia. Collected and stored DS ID Media issued to any departing or retiring personnel, and processed requests for reissuance of items for retirement. Coordinated with Domestic Operations (DO) and Domestic Facilities Protection (DFP) on all retirees/resignations, including the process of vetting. Monitored the DS Credentials Vetting email inbox, responded to inquiries for assistance, received correspondence on the personnel for approval or denial of personnel retired/resigned media.
- Prepared and issued qualified personnel LEOSA Photographic Identification Cards.
- Monitored DS Credentials email inbox, responds to inquiries for assistance and information, and effectively delegates various received correspondence to the proper personnel for handling.
- Ensured that resources are safeguarded, and that expenditures comply with applicable laws and regulations, do not exceed authorized amounts, and are promptly recorded and accounted for in accordance with applicable Department procedures, conducts security inspections throughout the day.
- Maintained active relationships with superiors within the Office of Domestic Facilities Protection and DS Senior Management.
- Frequently coordinated with superiors, program managers, and subordinates to resolve unplanned, time sensitive requirements, emergencies, interpersonal conflicts, and other high-stress situations that arise during the operations of the Security Support Division and its constituent programs.
- (OLGOONIK SOLUTIONS LLC)
DEPARTMENT OF STATE
Diplomatic Security Credentials Identification Program Specialist I
10.2021 - 03.2024
Job overview
- Performed specialized administrative and operational functions in support of a sensitive identification program for the Bureau of Diplomatic Security (DS).
- Maintained accountability and physical security of all DS ID Media to include law enforcement shields, protective service label pins and credential card stock.
- Produced and utilized electronic and physical records to track status of all DS ID Media requests while ensuring confidentiality.
- Produced and issued accountable DS ID Media for official DS training class graduates and other authorized personnel as directed.
- Collected and stored DS ID Media from departing personnel and process all requests for reissuance of cancelled items/memorabilia.
- Collected and stored DS ID Media issued to any departing or retiring personnel, and process requests for reissuance of items for retirement. Coordinated with Domestic Operations (DO) and Domestic Facilities Protection (DFP) on all retirees/resignations.
- Prepared and issued qualified personnel LEOSA Photographic Identification Cards.
- Collected and stored DS ID Media issued to any personnel on extended leave or suspension.
- Coordinated, reported, and replacement procedures for lost and stolen DS ID Media.
- Ensured all media is returned to the proper storage locations and conduct security inspections throughout the day to ensure proper safeguarding of all items.
- Identified, Created, and Implemented security policies and procedures to ensure the adequate protection of classified and PII information.
- Prepared weekly activity reports for review and approval by DS Identification Media Program Leadership.
- Identified, prepared and/or edited all program standard operating procedures & other procedural documents.
- Collaborated and coordinated with DS ID Media Program Manager and outside vendors of program inventory procurement.
- Assisted in issuing, tracking, and properly securing all keys within the State Department domestic facilities.
- Assisted in maintaining the computer-based Key Watch key control tracking program securing and monitoring the use of all keys within Department of State.
- Produced updated, and maintained program records, reports, and internal program audits.
- Assisted the ID Media Program Manager, SSD Division Chief, DFP Office Director, with additional security projects as assigned.
- Brief the SSD Division Chief and DFP Office Director as required in the absence of the Program Manager.
- (OLGOONIK SOLUTIONS LLC)
DEPARTMENT OF STATE
Diplomatic Security Systems Operations Administrator 1
05.2021 - 10.2021
Job overview
- Interacted with all levels of leadership and personnel with the Department of State.
- Aided in producing, updating, and maintaining program records, reports, and updates.
- Responded to emails regarding badging questions for personnel in the Department of State in a timely manner.
- Scheduled and maintained appointments for all personnel.
- IDMS enroller and issuer for badging all personnel of the Department of State.
- Provided excellent customer service by adhering to standard operating procedures.
- Responsible for issuing Department of State Personal Identity Verification (PIV) cards.
- Implemented security policies, standards, methods, and procedures for the protection of personnel, classified and sensitive information.
- Assisted employees, contractors, and other agencies’ DOS ID card holders requiring ID Services by providing information and answering questions about the ID Card enrollment and issuance process and access control issues.
- Due to my expertise and knowledge of various organizations skills and determination in completing my objectives; this resulted in my selection to fill a critical vacancy within the DS Credential’s Office.
- (OLGOONIK SOLUTIONS LLC)
CALVERT CLIFFS NUCLEAR POWER PLANT
Union Laborer/Outage Foreman
02.2013 - 04.2021
Job overview
- Responsible for the supervising, preparing, and obtaining required job permits. Maintained and reconciled material logbooks, inventory of books.
- Prepared pre-job briefs, daily meetings to ensure the safety of my crew, detailed description of the job scope daily.
- Prepared, created, and updated the safety manuals for the outages.
- Provided safety and security training in OSHA, security regulations to all outage personnel.
- Ensured all personnel have valid identification badges and completed training prior to admittance to all work areas.
- Managed/Supervised a crew of ten or more workers to ensure compliance with site security standards.
- Motivated, dedicated, and responsible for the jobs to be performed safely.
- Trained and qualified for Escorting in High Secured Areas. Prepared and reconciled Foreign Material Logbooks, Logged Inventory books, Data Entry, as a Foreign Material Extrusion Monitor.
- As a Confined Space Supervisor, prepared and reconciled Confined Space Permits. Ensured that the confined space area was safe for the workers to perform their job. Pulled permits; prepared and reconciled Hot Work Permits, prepared the hot work area for the safety of the workers.
- Maintained and managed the payroll daily.
- Stayed on tasks to maintain the outage scheduled to completed in a timely manner.
- Provided assistance in producing, updating and maintaining program records, reports and updates.
- Maintained active relationships with superiors within Turbine Services.
EXTREME LANDSCAPING
Owner/CEO
01.2009 - 01.2013
Job overview
- As the owner/CEO of this business, recruited and hired workers, managed, supervised, and monitored daily performance.
- Provided leadership, insight, mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Foster high levels of service. Motivated employees to deliver top performance and satisfy customers. Managed and coordinated all scheduled projects to provide customer satisfaction.
- Scheduled all activities, managed overhead, and tasked jobs.
- Conducted and maintained all business operations. Trained teams on specific operations, applicable procedures, and techniques for each job site.
- Designed layouts for projects according to client budgets, desires, and available space. Delegated daily landscaping tasks for installations, repairs, and regular maintenance. Purchased and maintained landscape equipment. Sourced materials from various places to cut costs and expedite completion.
- Kept records for production, inventory, income, and expenses. Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
- Managed operations budgeting, accounts payable, accounts receivable, and payroll. Reported revenue vs profits; all banking transactions; financial bookkeeping; payroll. Conducted and reconciliated all accounts receivable and payable.
- Communicated with current and prospective customers regarding landscape project services, process, and pricing.
- Kept detailed progress records to hit strict deadlines and adjust plans.
- Monitored project progress to enforce adherence to deadlines and quality standards. Inspected completed work to maintain high standards of finished projects.
UNIQUE NAILS & TANNING & PLEASURE ISLAND NAILS
Owner/Manager
01.2000 - 01.2013
Job overview
- Managed an increasingly responsible position.
- Scheduled employees to maintain adequate coverage during business hours.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Maintained excellent customer service standards to build customer loyalty and retention.
- Consistently received positive feedback from guests on performance reviews.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Worked to continuously increase salon business through effective sales, service, and operations polices.
- Organized promotions to boost product or service sales, achieving number percent growth in revenue over timeframe. Achieved personal sales goals by upselling products to meet individual needs.
- Directed and managed profit and loss statements, sales, inventory, merchandising and cost controls. Controlled inventory by tracking expenses, purchases, and shelf stock.
- Maintained good customer relations. Managed, scheduled, and maintained client appointment records.
- Oversaw salon employee performance, facility cleanliness, and sales. Purchased and maintained inventory of equipment and merchandise.
- Managed all accounts receivable and payable. Managed and set pricing structures.
- Introduced signature services, acrylics, gels, tips, pedicures to increase overall sales.
- Completed daily customer appointments, resolved guest complaints. Superior customer service, treated over 30 clients weekly with one-on-one customized plans for nail care.
- Created repeat business by developing long-term relationships with regular customer to increase clientele.
Education
OSHA 30 CERTIFIED
01-2018
University Overview
OSHA 10 CERTIFIED
01-2015
University Overview
Fleet Business SchoolUpper Marlboro, MD
Microcomputer Operations Program
01-1994
University Overview
La Plata High SchoolLa Plata, MD
High School
01-1990
University Overview
Skills
- Skill development
- Attention to detail
- Organizational skills
- Office administration
Accomplishments
Accomplishments
- Achieved the backlogged of over 100 Retired/Resigned Special Agents by completing them 100% on the vetting list with accuracy and efficiency.
Certification
- OSHA 10 CERTIFIED, 2015-01-01
- OSHA 30 CERTIFIED, 2018-01-01
Quote
EVERYTHING HAPPENS FOR A REASON
Timeline
Diplomatic Security Credentials Identification Program Specialist II
DEPARTMENT OF STATE
03.2024 - 03.2026
Diplomatic Security Credentials Identification Program Specialist I
DEPARTMENT OF STATE
10.2021 - 03.2024
Diplomatic Security Systems Operations Administrator 1
DEPARTMENT OF STATE
05.2021 - 10.2021
Union Laborer/Outage Foreman
CALVERT CLIFFS NUCLEAR POWER PLANT
02.2013 - 04.2021
Owner/CEO
EXTREME LANDSCAPING
01.2009 - 01.2013
Owner/Manager
UNIQUE NAILS & TANNING & PLEASURE ISLAND NAILS
01.2000 - 01.2013
OSHA 10 CERTIFIED
Fleet Business School
Microcomputer Operations Program
OSHA 30 CERTIFIED
La Plata High School
High School
Clearance
Clearance
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