Summary
Overview
Work History
Education
References
Timeline
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Rebecca Whiting

Tuscaloosa,AL

Summary

Dedicated and detail-oriented Master of Library and Information Science (MLIS) candidate with a concentration in Archival Studies. Extensive experience in customer service, event planning, and retail, with strong skills in archival research, document preservation, and public engagement. Passionate about increasing access to special collections and archives while ensuring the ethical management of historical records.

Overview

10
10
years of professional experience

Work History

Senior Sales Associate

The University of Alabama SupeStore
Tuscaloosa, AL
07.2021 - 09.2024
  • Trained and mentored new employees, including student workers, ensuring they understood store procedures, customer service expectations, and safety protocols
  • Led logistical planning for stocking and inventorying retail merchandise, developing organizational guides for efficiently managing different product categories
  • Managed daily customer interactions, delivering exceptional customer service, resolving concerns, and answering product-related inquiries to ensure a positive shopping experience
  • Assisted with student services, including processing scholarships through the university’s Banner system, providing support to students navigating financial aid options.

Student Cashier/Barista

The University of Alabama Museums
Moundville, AL
06.2016 - 05.2018
  • Provided comprehensive assistance to museum patrons by managing ticketing, giving directions, and facilitating tours during daily operations and large events
  • Handled the operations of both the gift shop and café, ensuring cleanliness, proper stock levels, and high-quality customer service during peak hours and large-scale events
  • Worked independently to manage the shop and café when necessary, ensuring smooth day-to-day operations even during high-demand times
  • Supported various events held at Moundville Archaeological Park, including both small gatherings and major events, contributing to the overall success of the museum’s programming.

Volunteer Tax Preparer

SaveFirst
Tuscaloosa, AL
01.2016 - 04.2016
  • Completed tax preparation for low-income individuals and families, ensuring accuracy and compliance with IRS regulations
  • Provided clients with information and advice on tax-saving opportunities and explained complex tax laws in an easy-to-understand manner
  • Collaborated with a team of volunteers to maximize efficiency during the high-demand tax season, completing returns in a timely manner and ensuring quality service.

Team Leader

The Country’s Best Yogurt
Northport, AL
05.2014 - 08.2015
  • Supervised and motivated a team of employees, ensuring smooth day-to-day operations and a positive customer experience
  • Managed scheduling, inventory, and cash handling responsibilities while maintaining a clean and welcoming environment for patrons
  • Led by example in delivering excellent customer service, training new staff, and resolving customer issues in a calm and professional manner.

Education

Master of Library And Information Science - Archival Studies

The University of Alabama
Tuscaloosa, AL
05-2026

Bachelor of Arts - Anthropology

The University of Alabama
Tuscaloosa, AL
05-2018

References

References available upon request.

Timeline

Senior Sales Associate

The University of Alabama SupeStore
07.2021 - 09.2024

Student Cashier/Barista

The University of Alabama Museums
06.2016 - 05.2018

Volunteer Tax Preparer

SaveFirst
01.2016 - 04.2016

Team Leader

The Country’s Best Yogurt
05.2014 - 08.2015

Master of Library And Information Science - Archival Studies

The University of Alabama

Bachelor of Arts - Anthropology

The University of Alabama

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Rebecca Whiting