Summary
Overview
Work History
Education
Skills
References
Timeline
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Rebecca Williams

Henrico,VA

Summary

Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing cases, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Focused Fraud Coordinator with highly developed skills that truly shine when identifying anomalies and teaming up with team members for process improvement purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Overview

15
15
years of professional experience

Work History

Principle Coordinator

Capital One
Glen Allen, VA
06.2010 - 01.2025
  • Leveraged active listening skills to facilitate clear interaction with clients and team members.
  • Managed a caseload of fraud cases, ensuring timely and accurate resolution of each case.
  • Participated in group discussions with team members to develop new ways to mitigate fraud.
  • Reviewed and implemented fraud detection strategies to minimize risk and protect company assets to mitigate fraud loss.
  • Maintained up-to-date knowledge of current financial regulations related to fraud prevention and detection.
  • Leveraged modern data tools to advance the efficacy of detecting fraudulent activities.
  • Reviewed and analyzed customer accounts for evidence of identity theft and implemented corrective actions as necessary.
  • Reviewed customer accounts for unusual behavior or irregularities that may indicate fraudulent activity.
  • Conducted detailed investigations of suspicious account activity to identify and prevent fraudulent transactions.
  • Provided expert guidance and support to management in decision-making processes related to fraud prevention by submitting process improvements.
  • Analyzed data from multiple systems to detect any suspicious trends or anomalies indicating potential fraudulent risks.
  • Maintained up-to-date knowledge of industry trends, fraud schemes, and regulatory changes affecting fraud prevention/loss.
  • Completed regular CBTs (Computer based Training) and Compliance CBTs on emerging threats related to fraud trends.
  • Collaborated with other lines of business teams to enhance fraud detection methodologies and improve operational efficiency.
  • Investigated suspicious transactions, identified potential fraud patterns, and reported findings to my manager and when necessary to Senior Leadership.
  • Documented investigative findings in chronologies.
  • Facilitated communication between affected parties, including customers, banks, and merchants, to resolve fraud-related issues.
  • Educated customers on best practices for avoiding fraud and provided guidance on how to spot suspicious emails or other indicators of possible scams.
  • Utilized effective interpersonal and active listening skills when speaking with customers regarding fraud cases.
  • Responded promptly to customer inquiries about suspected cases of fraud or other issues related to their accounts.
  • Provided process improvements for existing processes to reduce the risk of future fraud exposure.
  • As a subject matter expert, I assisted with training for new team members on fraud prevention techniques and company policies.
  • Documented all investigative activities, evidence gathered, conclusions reached, and actions taken during a case investigation.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day cases accurately and efficiently.
  • I was recognized by management multiple times for providing exceptional customer service, and I was awarded for being in the top 10 percent of my team.
  • Identified the needs of customers promptly and efficiently by determining the root cause of their complaint.

Education

High School Diploma -

Hermitage High School
Richmond, VA
06-1992

Skills

  • Customer service
  • Time management
  • Clear communication
  • Task prioritization
  • Attention to detail
  • Database management
  • Problem-solving
  • Presenting business intent recommendations
  • Risk management
  • Regulatory compliance
  • Team collaboration
  • Professional networking
  • Excellent verbal and written communication
  • Chronological writing
  • Discretion and confidentiality
  • Process improvement
  • Decision-making
  • Best practices implementation
  • Updating senior leadership
  • Multitasking and organization
  • Deadline management

References

References available upon request.

Timeline

Principle Coordinator

Capital One
06.2010 - 01.2025

High School Diploma -

Hermitage High School

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Rebecca Williams