Rebecca Williams

• Welcomed and seated guests, ensuring optimal dining experience.
• Managed reservations efficiently, minimizing wait times for patrons.
• Coordinated with kitchen staff to ensure timely service delivery.
• Maintained cleanliness and organization of front-of-house areas.
• Assisted in training new staff on customer service protocols.
• Handled guest inquiries and complaints with professionalism and care.
• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Rolling Silverware

- Took customer orders

- Mopped and swept

- Cleaned coke drink machines

- Prepared catering orders

- Answered phone