Rebecca Williams
Ypsilanti,MI
Summary
Dynamic self-starter with extensive experience delivering exceptional customer service to diverse healthcare clientele; from field staff and front-line workers to leadership. Skilled in collaboratively improving complex processes, delivering accurate data management, and providing regulatory guidelines and policy expertise. Documented success overcoming challenges of limited resources and financial constraints to implement high-quality, cost-effective and comprehensive service offerings.
Overview
23
23
years of professional experience
Accomplishments
2016 Shared Vision Award - Eversight, Michigan
Honored for extraordinary support significantly advancing mission in hospital and hospice organizations involved with cornea donation process.
2020-2021 Diversity, Equity and Inclusion (DEI) Taskforce - Association for Organ Procurement Organizations
Recruited for elite 12 person national taskforce that identified national Diversity, Equity, and Inclusion (DEI) gaps, established recommendations and produced final report.
Work History
Hospital Services Associate/Donation Advocate
Gift of Life Michigan
11.2006 - Current
- Direct organ and tissue donation programs at multiple healthcare facilities and hospitals. Distinguished as only individual to serve as liaison for all hospitals within two large healthcare systems.
- Cultivate relationships to meet regulatory guidelines and achieve organizational goals. Level II trauma center received hospital of year award in 2022.
- Directed Electronic Medical Record (EMR) access for 3 hospital systems including onboarding, training, oversight, and technical support.
- Advanced local and national health equity through collaborative project that translated education materials into Arabic.
- Mediate real-time conflict resolution to minimize variances and improve outcomes.
- Eliminated variances for 3 years in hospital system by developing education tool with hospital leadership now utilized across state.
- Consult on policy development and ensure compliance with regulatory guidelines.
- Initiate, track, and analyze data and produce reports for multiple departments and sites.
- Discovered data calculation error in statewide data reported to national regulatory agency that led to improvements in key metric for 30 hospitals after corrected.
- Draft educational materials and provide presentations.
- Created presentation with hospital leadership that galvanized healthcare system efforts to increase participation in state donor registry. Individual hospital and hospital system achieved most registry sign ups in statewide competition, receiving special award.
- Initiated hospice project with local eye bank to provide education on donation options to home hospice staff: https://www.youtube.com/watch?v=i0dSn6DSKTM
- Created acclaimed national Hospice & Palliative Care Association (HPNA) CEU course with hospital and local eye bank.
- Initiated and managed successful 5 year hospital project to create unique, multicultural organ donor memorial in level II hospital.
Project/Program Manager
UNIVAL, Inc
01.2005 - 01.2006
- Directed 4 medical record review projects for major health insurance companies across country to meet regulatory guidelines.
- Successfully managed six-week medical record project within regulatory required timeframe with no experience within two months of hire.
- Troubleshooted proprietary data collection technology behind schedule with developers to launch on mandatory national go live date.
- Developed materials and provided trainings across country under adverse circumstances.
- Reviewed data for accuracy. Identified and resolved critical issues.
- Fast tracked no cost solution that increased efficiency and eliminated data delivery expenses.
- Supervised 60 staff including project administrator, nurses, field staff and temporary employees.
Program Manager
Arthritis Foundation of Michigan
01.2001 - 01.2004
- Provided education and presentations to community groups and healthcare professionals up to 200 people.
- Promoted to state-wide manager for all exercise and self-help programs in state.
- Recruited and inspected new program sites, including negotiating and signing contracts.
- Organized and delivered 14 annual leader trainings with limited budget.
- Recruited and trained 400 program leaders and volunteers, including counseling and conflict resolution.
- Budgeted and organized annual symposiums under budget.
- Improved equity by increasing access to national self- help course to African Americans in Detroit.
- Researched and implemented new statewide exercise program.
- Supervised two full time Program Coordinators.
Education
Master of Arts - Spirituality, Culture And Health
Western Michigan University
Kalamazoo, MI 05.2001 -
Master of Arts - Comparative Religion
Western Michigan University
KalamzaooGraduate Certificate - Holistic Health Care
Western Michigan University
Kalamazoo, MIBachelor of Arts - Psychology
Western Michigan University
Kalamazoo, MIWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Hospital Services Associate/Donation Advocate
Gift of Life Michigan
11.2006 - Current
Project/Program Manager
UNIVAL, Inc
01.2005 - 01.2006
Master of Arts - Spirituality, Culture And Health
Western Michigan University
05.2001 -
Program Manager
Arthritis Foundation of Michigan
01.2001 - 01.2004
Master of Arts - Comparative Religion
Western Michigan University
Graduate Certificate - Holistic Health Care
Western Michigan University
Bachelor of Arts - Psychology
Western Michigan University
Publications
Westphal, Christine, and Rebecca Williams. "Discussing Brain Death, Organ Donation, and Donation After Cardiac Death." Case Studies in Palliative and End‐of‐Life Care. West Sussex, UK: John Wiley & Sons, 2012. 41-51.
Additional Activities
2010 - 2022 Michigan Partners for Arthritis Education, Michigan Department of Community Health
Trained medical residents to evaluate musculoskeletal problems and understand complex psychosocial issues of arthritis
2009 - 2012 Companion Volunteer, Hospice of Michigan
Improved social wellbeing by providing companionship hospice care patients and their families
Publications
Westphal, Christine, and Rebecca Williams. "Discussing Brain Death, Organ Donation, and Donation After Cardiac Death." Case Studies in Palliative and End‐of‐Life Care. West Sussex, UK: John Wiley & Sons, 2012. 41-51.
Additional Activities
2010 - 2022 Michigan Partners for Arthritis Education, Michigan Department of Community Health
Trained medical school students to evaluate musculoskeletal problems and understand complex psychosocial issues of arthritis.
2009 - 2012 Companion Volunteer, Hospice of Michigan
Improved social wellbeing by providing companionship hospice care patients and their families.
Similar Profiles
Vanessa CapadagliVanessa Capadagli
Donation Coordinator II at Gift of Life MichiganDonation Coordinator II at Gift of Life Michigan
Tia BeanTia Bean
Senior Human Resource Associate at Gift of Life MichiganSenior Human Resource Associate at Gift of Life Michigan
Kasey McGillvaryKasey McGillvary
Donation Support Specialist at Gift of Life MichiganDonation Support Specialist at Gift of Life Michigan
Ian HastonIan Haston
Budtender at Pure Cannabis CompanyBudtender at Pure Cannabis Company
David ReymondDavid Reymond
Driver at Core MarkDriver at Core Mark