Rebecca Williamson
Riverside,CA
Summary
Detail-oriented, team player with more than 9 years of healthcare experience. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Passionate about providing safe, high-quality care to diverse patient populations and eager to utilize knowledge and skills in a challenging environment to make a positive impact on patient outcomes and thrive within a dynamic healthcare team. Available for immediate onboarding.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Kaiser Permanente
10.2019 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
Manager of Operations
BW Security Services, Inc.
05.2015 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
Lab Assistant
Kaiser Permanente
11.2017 - 10.2019
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
Appointment Clerk
Kaiser Permanente
10.2015 - 11.2017
- Assisted in the training of new staff members on company policies, procedures, and software systems to maintain consistency across the team.
- Collaborated with team members to ensure optimal coverage during peak hours, improving client wait times and satisfaction levels.
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
Education
Bachelor of Science - Nursing
California State University of San Bernardino
San Bernardino, CA08.2024
Associate of Science - Nursing
Riverside City College
Riverside, CA12.2023
Associate of Arts - Kinesiology
Riverside City College
Riverside, CA12.2022
Bachelor of Arts - Criminal Justice
California State University of San Bernardino
San Bernardino, CA12.2014
Bachelor of Arts - Criminal Justice
California State University of San Bernardino
San Bernardino, CA12.2014
Associate of Arts - Natural Science
Riverside City College
Riverside, CA06.2012
Associate of Arts - Social And Behavioral Studies
Riverside City College
Riverside, CA06.2012
Skills
- HIPAA Compliance
- Adaptable and Flexible
- Schedule Coordination
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Unsurpassed work ethic
- Cultural Awareness
- Compassionate communication
- Patient Advocacy
Certification
- Registered Nurse 95367695 05/31/25
- BLS 245414466031 12/2025
- ACLS 235409429010 08/31/25
- PALS 235429429208 08/31/25
- NRP 1K1R6V88MU 11/2025
- Stop the Bleed N/A No Exp.
- EKG/BART N/A No Exp.
- Airway Management N/A No Exp.
- NIHSS N/A 02/2025
- MEMBER OF THE AMERICAN ASSOCIATION OF CRITICAL CARE NURSES (AACN) Customer ID: 13480974
Timeline
Surgery Scheduling Coordinator
Kaiser Permanente
10.2019 - Current
Lab Assistant
Kaiser Permanente
11.2017 - 10.2019
Appointment Clerk
Kaiser Permanente
10.2015 - 11.2017
Manager of Operations
BW Security Services, Inc.
05.2015 - Current
Bachelor of Science - Nursing
California State University of San Bernardino
Associate of Science - Nursing
Riverside City College
Associate of Arts - Kinesiology
Riverside City College
Bachelor of Arts - Criminal Justice
California State University of San Bernardino
Bachelor of Arts - Criminal Justice
California State University of San Bernardino
Associate of Arts - Natural Science
Riverside City College
Associate of Arts - Social And Behavioral Studies
Riverside City College
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