Rebecca Williamson
Tampa,FL
Summary
Adept at driving client engagement and streamlining document management, I excel in account administration with a proven track record at Paychex Inc. Leveraging effective organization and robust account specialist experience, I've managed over 600 accounts, enhancing customer satisfaction and operational efficiency. My approach combines strategic relationship building and technical expertise, ensuring standout results.
Overview
1
1
year of professional experience
Work History
Account Specialist
Paychex Inc
Saint Petersburg, FL
10.2023 - Current
- Managed over 600 accounts for the company.
- Managed payroll operations and tax filings.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Collaborated with other departments to resolve problems related to customer accounts.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Supported management team in handling escalated concerns.
- Contributed to skill advancement efforts within the team.
Account Executive
Osceola Magic
Orlando, FL
09.2023 - 10.2024
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
- Attended networking events to build relationships with potential customers.
- Managed accounts by providing ongoing technical support after the sale was completed.
Education
Bachelor of Science - Public Relations
University of Florida
Gainesville, FL12-2019
Skills
- Client engagement
- Document management
- Account administration
- Effective Organization
Timeline
Account Specialist
Paychex Inc
10.2023 - Current
Account Executive
Osceola Magic
09.2023 - 10.2024
Bachelor of Science - Public Relations
University of Florida