Rebecca Wilson
Summary
Accomplished Ambulatory Procedure Scheduler at Carilion Health Systems, adept in HIPAA Compliance and fostering strong relationships, significantly enhanced scheduling efficiency and patient satisfaction. Expert in implementing electronic systems and training staff, showcasing adaptability and a keen focus on reducing wait times and errors.
Overview
20
20
years of professional experience
Work History
Ambulatory Procedure Scheduler
Carilion Health Systems
2331 Franklin Road SW Roanoke
09.2021 - Current
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
- Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
- Reduced wait times for patients by optimizing the scheduling process and eliminating doublebookings.
- Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.
- Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
- Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Front Desk/Float Medical Secretary
Jefferson Surgical Clinic
1234 Franklin Road SW Roanoke VA
01.2007 - 08.2021
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Check Out Desk/Surgery Scheduler
Roanoke ENT
Roanoke VA
10.2004 - 01.2007
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Education
Master of Science - Healthcare Administration: Human Resources
Liberty University
Lynchburg, VA05.2026
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA05.2024
Associate of Science - Professional Secretarial Science
National Business College
Salem, VA11.2000
Skills
- HIPAA Compliance
- Patient coordination
- Insurance Verification
- Data entry proficiency
- Appointment Setting
- Patient confidentiality
- Patient Scheduling
- Schedule Management
- Appointment Coordination
- Customer Service
- Time Management
- Adaptable and Flexible
Timeline
Ambulatory Procedure Scheduler
Carilion Health Systems
09.2021 - Current
Front Desk/Float Medical Secretary
Jefferson Surgical Clinic
01.2007 - 08.2021
Check Out Desk/Surgery Scheduler
Roanoke ENT
10.2004 - 01.2007
Master of Science - Healthcare Administration: Human Resources
Liberty University
Bachelor of Science - Healthcare Administration
Liberty University
Associate of Science - Professional Secretarial Science
National Business College