Shauna Loan
Blue Ridge
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to adapt quickly and handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Ambulatory Procedure Scheduler
Carilion Clinic OBGYN
Roanoke, VA
06.2025 - Current
- Scheduled surgical procedures, ensuring optimal use of operating room resources.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Adapted quickly to scheduling changes, maintaining efficiency in a fast-paced environment.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Managed patient communications regarding appointments, pre-operative instructions, and follow-ups.
- Facilitated interdepartmental communication to streamline coordination of combined surgeries for optimal patient care.
Healthcare Administrative Associate
Carilion Clinic OBGYN
Roanoke, VA
09.2021 - 06.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Trained new staff on administrative procedures and front office protocols.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Coordinated patient referrals to specialists, ensuring timely access to necessary care.
- Developed training materials for new staff on referral procedures and best practices in patient coordination.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Access Representative
Carilion Rockbridge Community Hospital
Lexington, VA
05.2019 - 09.2021
- Managed patient registration processes to ensure accurate data entry and efficient patient flow.
- Coordinated insurance verification procedures, improving coverage clarity for patients and minimizing billing disputes.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Assistant Manager
Approved Cash Advance
Lexington, VA
06.2018 - 05.2019
- Collaborated with clients to gather necessary documentation and provide guidance throughout loan process.
- Facilitated communication with clients to establish timelines and methods for loan repayments.
- Processed client loan payments accurately and facilitated closure of fully paid loans.
- Documented daily cash drawer deposits and loan payments, maintaining precise financial records for auditing purposes.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Assistant Guest Services Manager
Virginia Safari Park
Natural Bridge, VA
05.2016 - 06.2018
- Managed guest inquiries, resolving issues to enhance visitor satisfaction and experience.
- Developed training materials for staff to improve service delivery and operational efficiency.
- Coordinated events and activities, ensuring seamless execution and guest engagement.
- Implemented feedback systems to gather visitor insights and drive continuous improvement initiatives.
- Supervised daily operations, optimizing workflows to ensure consistent quality of service.
- Conducted regular performance evaluations for team members, providing constructive feedback and opportunities for growth.
- Participated in budget preparation activities by monitoring expenses closely while maximizing cost efficiency.
- Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations.
- Managed park snack bar operations, ensuring efficient service and optimal inventory management.
- Collaborated with vendors to negotiate better pricing, resulting in significant cost savings without sacrificing quality.
Guest Service Associate
Virginia Safari Park
Natural Bridge, VA
05.2012 - 08.2014
- Delivered exceptional guest experiences through attentive service and support.
- Assisted in coordinating daily operations to ensure smooth park activities.
- Trained new associates on best practices for guest engagement and safety protocols.
- Managed ticketing and admission processes to maintain efficient guest flow.
- Resolved guest inquiries and concerns promptly, enhancing visitor satisfaction.
- Monitored and maintained cleanliness of public areas to uphold park standards.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Conducted regular inventory assessments to ensure optimal stock levels for efficient ordering.
Education
No Degree - Fine Arts
Longwood University
Farmville, VA05-2015
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
- Calendar management
- Strong organization
- Teamwork and collaboration
- Attention to detail
Timeline
Ambulatory Procedure Scheduler
Carilion Clinic OBGYN
06.2025 - Current
Healthcare Administrative Associate
Carilion Clinic OBGYN
09.2021 - 06.2025
Patient Access Representative
Carilion Rockbridge Community Hospital
05.2019 - 09.2021
Assistant Manager
Approved Cash Advance
06.2018 - 05.2019
Assistant Guest Services Manager
Virginia Safari Park
05.2016 - 06.2018
Guest Service Associate
Virginia Safari Park
05.2012 - 08.2014
No Degree - Fine Arts
Longwood University