Rebecca Wood
Richland,WA
Summary
Dynamic Social Services Coordinator at Goodale and Barbieri with a proven track record in service planning and volunteer management. Skilled in fostering partnerships and enhancing community awareness, I successfully assisted numerous clients in accessing vital resources. Adept at crisis intervention and effective communication, I am committed to empowering individuals through tailored support and advocacy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Social Services Coordinator
Goodale And Barbieri
625 Birkshire Pl Richland WA 99354
10.2002 - Current
- Identified community resources to support clients.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health information to make recommendations and determine appropriate care plans.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Provided crisis intervention, guidance, and supportive counseling to clients.
- Used AASC Pangea and Yardi to create HUD reports and prepare documentation.
- Used Microsoft Office Suite to create and prepare Monthly and Annual reports.
- Used evidence-based practices such as motivational interviewing to create individualized service plans for 210 clients.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting 210 clients in acquiring needed aid.
- Developed and implemented outreach strategies to increase community awareness of available resources and services.
- Created resource guides for clients detailing available assistance programs, eligibility criteria, application procedures, and contact information.
- Organized community events promoting wellness initiatives, such as healthy living workshops or exercise classes, targeting underserved populations within the area served by the agency.
- Contributed to grant writing efforts, securing funding for new programs or initiatives that directly benefited clients served.
- Managed caseloads efficiently while maintaining high-quality service standards and meeting performance goals.
- Developed and implemented social programs and activities to help foster clients' social and emotional needs.
- Advocated for Clients' needs and provided support to help them thrive in their day-to-day life.
Sheba Volunteer
Washington State Insurance Commissioner
Romote
08.2003 - 12.2016
- Interacted with clients to handle complaints and concerns, and report claims.
- Participated in community events as a representative of the agency, effectively raising brand awareness.
- Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
- Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
- Demonstrated excellent problem-solving skills in addressing complex client concerns, resulting in timely resolution and increased satisfaction.
Human Resources Assistant
Goodale And Barbieri / Red Lion Hotels
2525 N 20th Ave Pasco WA 99301
02.1999 - 09.2002
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
Education
No Degree - Human Services
Columbia Basin College
Pasco, WASkills
- Disability services
- Volunteer management
- Teamwork and collaboration
- Adaptability and flexibility
- Written and verbal communication
- Interpersonal communication
- Service planning
- Event planning
- Staff oversight
Certification
- Licensed Notary - 2023-Current
- Adult Mental Health First Aid Responder - 2021-Current
- Fouta ABA Parent Training Program - May 2024- Aug 2024
Timeline
Sheba Volunteer
Washington State Insurance Commissioner
08.2003 - 12.2016
Social Services Coordinator
Goodale And Barbieri
10.2002 - Current
Human Resources Assistant
Goodale And Barbieri / Red Lion Hotels
02.1999 - 09.2002
No Degree - Human Services
Columbia Basin College