Rebecca Yeamen
Indianapolis,IN
Summary
Passionate account executive successful at managing multiple customer accounts and fostering dynamic customer relationships. Demonstrates exceptional problem-solving abilities and navigates challenging obstacles with ease. Committed to elevating the customer experience and providing outstanding service.
Overview
7
7
years of professional experience
Work History
Account Executive
First Call Logistics
08.2023 - Current
- Utilized various TMS systems such as Revenova / Salesforce, Transplace, Freightview to track and trace active shipments
- Extensive knowledge on bidding. building orders, scheduling appointments, booking freight, tracking shipments, collecting paperwork
- Negotiated price and service with carriers and customers to decrease expenses and increase profit.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
- Created various SOPs for our Operations department
Account Executive
Spot Freight
06.2021 - 07.2023
- Exclusively managing 9 customer accounts after hours, generating a personal revenue of 2.3 million for Spot.
- Maintaining operational efficiencies for customer's freight through; load building, scheduling, issue escalation, and capacity securement.
- Specializes in FTL dry vans for specifically for production freight for Pepsi, South Eastern Container, Ball Metal, Ardagh, Amcor and Crown Cork & Seal to name a few
- Quoting, bidding, negotiating and closing between customer and carrier, while maintaining high profit margins.
Night Auditor Supervisor
The Alexander
06.2019 - 06.2021
- Balanced hotel accounts and resolved discrepancies
- Bookkeeping, Accounting, and Auditing of numerical data and statistics to keep financial records complete and accurate at all times
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
- Assessed data and information using Opera Systems to check entries, calculations and billing codes for 100% accuracy
- Reported financial data and updated financial records in ledgers and journals.
Innkeeper
Nestle Inn Bed & Breakfast
10.2017 - 06.2019
- Managed 6 guest room property and hosted cooking classes (both public and private)
- Well versed in third party booking engines such as Expedia, Booking.com, Airbnb, and Eventbrite
- Secured and coordinated 35+ private whole house reservations and private cooking class events
- Resolved guests complaints, concerns and inquiries via email and phone to ensure repeat bookings in fast paced environment
- Trained all new personnel to maximize quality of service and performance
- Reviewed potential candidate resumes for housekeeping positions
Education
Certified Licensed Cosmetologist - Cosmetology
Regency Beauty Institute
07.2010
Skills
- Customer Relations
- Account management
- Sales Strategies
- Strong Negotiation Skills
- Staff Management
- Shipment Tracking
- Problem-Solving
- Scheduling
Accomplishments
Hospitality Excellence Award, The Alexander; 2020
Timeline
Account Executive
First Call Logistics
08.2023 - Current
Account Executive
Spot Freight
06.2021 - 07.2023
Night Auditor Supervisor
The Alexander
06.2019 - 06.2021
Innkeeper
Nestle Inn Bed & Breakfast
10.2017 - 06.2019
Certified Licensed Cosmetologist - Cosmetology
Regency Beauty Institute
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