Rebecca Zavala
R.N, BSN
Summary
Dependable New Grad Nurse serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
22
22
years of professional experience
Work History
Patient Access Representative
UCLA Ronald Reagan Medical Center
01.2024 - Current
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Managed over 50 patient admissions per day
- Expertise working in unit with over 30 beds
CNA
UCLA Ronald Reagan Medical Center PACU, PTU, TRU
01.2021 - 01.2024
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Managed over 150 cases per day
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Cared for residents in assisted living facility and delivered high-quality support to meet needs
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients
- Built rapport with patients and families, providing emotional support during difficult times
- Assisted nurses with wound care procedures ensuring proper healing processes took place
Hospital Assistant 3
UCLA Ronald Reagan Medical Center
08.2014 - 01.2021
- Transported patients throughout medical center using appropriate modes of transportation including patient identification protocols.
- Monitored patient safety and comfort by moving, positioning and lifting patients to achieve adequate covering, comfort, maintaining polite, courteous, professional demeanor.
- Covered front desk, assisted with film room duties and directed outpatients to changing rooms, giving changing instructions.
- Transported specimens, performed equipment maintenance including environmental sanitation, restocked, cleaned supplies, stored and distributed anesthesia support materials.
- Worked with Pediatrics, Family Medicine, Sports Medicine, Allergy Immunology, Pulmonary , Dermatology, Cardiology.
- Urgent Care Facility (Managed over 60 cases per day
- Assisted patients with activities of daily living: bathing, dressing, grooming, eating, transferring from beds or chairs-enhancing their overall comfort level during hospital.
- Provided Immunizations to pediatric, adult patients. Performed blood draws, collected all lab specimens.
- EKG, Stress Echo preparation, Cardiac monitor assistance.
Medical Assistant
Atlas Pain Management
02.2002 - 12.2014
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtain Authorization's Morphine pumps and CNS stimulator's, Epidurals blocks. Schedule surgery once approved with surgery center. Provide Pre and Post Op information.
- Collect and deposit co-pays
- Managed 86 cases per day
Education
Bachelor of Science - R.N
American University of Health Sciences
Signal Hill, CA 05.2001 -
Associate of Science - Nursing
Los Angeles Southwest College
Los Angeles, CA 05.2001 -
No Degree - Medical Assisting
Bryman College
Redondo Beach, CA 05.2001 -
Skills
Financial Procedures Adherence
Timeline
Patient Access Representative
UCLA Ronald Reagan Medical Center
01.2024 - Current
CNA
UCLA Ronald Reagan Medical Center PACU, PTU, TRU
01.2021 - 01.2024
Hospital Assistant 3
UCLA Ronald Reagan Medical Center
08.2014 - 01.2021
Medical Assistant
Atlas Pain Management
02.2002 - 12.2014
Bachelor of Science - R.N
American University of Health Sciences
05.2001 -
Associate of Science - Nursing
Los Angeles Southwest College
05.2001 -
No Degree - Medical Assisting
Bryman College
05.2001 -
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