Rebeccah Hegseth
Sacramento,CA
Summary
Hardworking employee enthusiastic about learning Service Advisor field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Smart Service Advisor known for being valued team player and dedicated employee. Promoting skills in Service and Parts. Looking for new position where career spanning several years can be used to help bring greater success to exciting company.
Overview
4
4
years of professional experience
Work History
Service Advisor
Lithia
Roseville, CA
05.2020 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Service Advisor
Mel Rapton Honda
Sacramento, CA
08.2017 - 04.2020
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating
Education
GED -
North Idaho College
Coeur D'alene, ID12.1999
Skills
- Upselling Products and Services
- Creative Problem Solving
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
Timeline
Service Advisor
Lithia
05.2020 - Current
Service Advisor
Mel Rapton Honda
08.2017 - 04.2020
GED -
North Idaho College
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