Rebeckkia Prichett

• First point of contact for over 50 patients seen in a day.
• Professionally greet and address any patient questions, requests for appointments or medical advice; direct patient through check-in/checkout process, collect and update pertinent demographics, guarantor and insurance information.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
• Communicated requirements and title exception information to clients.

• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit; increased sales to the dealership by 7%

Remotely organized workflow and client appointments by reading and routing correspondence, collecting customer information, and managing the massage therapists' schedule.

Confirmed and cancelled appointments via live chat system, email and phone, while also being responsible for retaining clients that may have wanted to cancel their subscription to service due to COVID-19

• Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
• Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
• Developed favorable customer service relationships and built new, robust customer bases.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.