Rebekah Butler
Wallingford,CT
Summary
Dedicated professional with significant experience in customer service and cash handling. Demonstrates exceptional multitasking abilities and compassionate caregiving, enhancing guest experiences and client support. Achieved significant improvements in customer satisfaction and operational efficiency through effective team collaboration and a strong work ethic. Expresses and shows a strong growth mindset towards improving one's skills and job capabilities.
Overview
4
4
years of professional experience
Work History
Server
Vespucci's Restaurant
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Baker
Dunkin' Donuts
04.2022 - 10.2022
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of workplace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Direct Support Professional
New England Residential Services
11.2020 - 04.2022
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Transported clients to medical and dental appointments to provide support.
Education
Associate of Arts - Social Work
Middlesex Community College - Middletown
Middletown, CT05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- First aid and safety
- Behavior redirection
- Client Support
- Medication Administration
- Compassionate Caregiving
- Client documentation
- Transportation
Timeline
Server
Vespucci's Restaurant
10.2022 - Current
Baker
Dunkin' Donuts
04.2022 - 10.2022
Direct Support Professional
New England Residential Services
11.2020 - 04.2022
Associate of Arts - Social Work
Middlesex Community College - Middletown
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