Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebekah Casey

Jourdanton,TX

Summary

Resourceful customer service representative known for critical thinking and effective de-escalation techniques. Managed high-stress situations with professionalism, driving improved customer retention and satisfaction metrics.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Customer Service Representative

HEB Grocery Store
Pleasanton, TX
08.2021 - Current
  • Provided exceptional customer service, resolving inquiries and issues promptly to enhance customer satisfaction.
  • Managed cash transactions accurately, maintaining balanced registers and adhering to financial protocols.
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Managed high-volume transactions while maintaining accuracy and efficiency.
  • Collaborated with team members to optimize product placement and inventory management.
  • Analyzed customer feedback to identify trends and recommend service improvements.
  • Led efforts to streamline communication between departments, improving response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Education

Associate of Science - Biology

Palo Alto College
San Antonio, TX
08-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint resolution
  • Prioritization
  • De-escalation techniques
  • Order fulfillment

Certification

  • PT - Phlebotomy Technician

Timeline

Customer Service Representative

HEB Grocery Store
08.2021 - Current

Associate of Science - Biology

Palo Alto College