Rebekah Edwards
Davenport,FL
Summary
Healthcare Technology Implementation Specialist with 3+ years of experience supporting Epic go-lives, clinical technology deployments, medical device integrations, healthcare IT initiatives, and enterprise healthcare projects across major health systems. Experienced in workflow validation, ServiceNow ticket management, technical troubleshooting, asset tracking, RTLS implementations, end-user support, and cross-functional collaboration with clinical, operational, and technical teams. Recognized for strong problem-solving skills, adaptability in fast-paced healthcare environments, and the ability to support large-scale technology implementations from planning through go-live and post-deployment support.
Overview
3
3
years of professional experience
Work History
Healthcare Technology Consultant
MEDASOURCE
Indianapolis
08.2023 - Current
- Support healthcare technology deployments, Epic implementations, medical device integrations, inventory initiatives, and go-live activities across multiple healthcare systems.
Epic BMDI Go-Live Support
Northwell Health
Long Island
05.2026 - 06.2026
- Supported Epic BMDI implementation activities during hospital go-live events.
- Assisted with Neuron and Cybernet connectivity validation and troubleshooting.
- Collaborated with clinical and technical teams during cutover and deployment activities.
- Supported issue resolution and operational readiness initiatives.
Masimo Hub Installation & Clinical Technology Support
UPMC
Pittsburgh
11.2025 - 05.2026
- Installed and tested Masimo monitoring hubs across clinical environments.
- Supported deployment schedules, implementation workflows, and troubleshooting efforts.
- Assisted biomedical and clinical teams with operational support and validation activities.
- Maintained inventory documentation and deployment records.
Epic BMDI Go-Live Support
Northwell Health
10.2025 - 11.2025
- Supported Epic device integration activities during go-live.
- Assisted with connectivity testing, validation, and issue resolution.
- Worked alongside healthcare staff and project leadership to ensure successful deployment outcomes.
Epic BMDI Go-Live Support
UPMC
09.2025 - 10.2025
- Participated in Epic integration testing and cutover activities.
- Supported deployment and validation of connected medical devices.
- Assisted clinical users and project stakeholders during go-live support efforts.
Inventory & RTLS Support
Texas Health Resources Presbyterian Hospital
06.2025 - 08.2025
- Supported RTLS and healthcare asset tracking initiatives.
- Conducted inventory audits and equipment verification activities.
- Assisted with deployment and maintenance of location-tracking technologies.
RTLS Encompass Implementation
HCA Healthcare
04.2025 - 06.2025
- Installed RTLS beacon infrastructure supporting asset tracking initiatives.
- Assisted with implementation planning, deployment support, and validation activities.
- Maintained inventory accuracy and project documentation.
Biomedical Equipment Inventory Technician
AdventHealth
09.2024 - 03.2025
- Managed healthcare technology inventory supporting clinical operations.
- Utilized ServiceNow to support ticket submission and workflow management.
- Assisted in identifying equipment requiring maintenance, repair, or replacement.
- Maintained compliance records and asset tracking documentation.
Field Technician, Epic TDR
Corewell Health
03.2024 - 07.2024
- Performed Epic Technical Dress Rehearsal testing to validate system readiness before go-live.
- Executed workflow testing, deployment support, and issue identification activities.
- Analyzed results and generated reports to support implementation teams.
- Served as Acting Lead Technician when needed, coordinating daily assignments, attending leadership meetings, and acting as a primary point of contact for project staff.
Epic TDR Tester
AdventHealth
08.2023 - 02.2024
- Deployed new devices across hospitals and ambulatory facilities prior to Epic go-live.
- Troubleshot hardware and Windows operating system issues.
- Managed ServiceNow ticket queues and support requests.
- Validated clinical workflows using documented testing scripts.
- Reported testing results within Epic TDR systems.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Skills
- Epic Go-Live Support
- Epic Technical Dress Rehearsal (TDR)
- Clinical Systems Support
- Healthcare IT Support
- ServiceNow
- Medical Device Integration
- RTLS & Asset Tracking Systems
- Technical Troubleshooting
- Workflow Validation
- Deployment & Implementation Support
- Cutover & Go-Live Activities
- Customer Success
- End-User Support
- Project Coordination
- Documentation & Reporting
- Epic BMDI
- Epic TDR
- RTLS Platforms
- Windows Support
- Asset Tracking Systems
- Technical Documentation
- Clinical Workflow Validation
- Inventory Management
- End User Support
- Microsoft Office Suite
Timeline
Epic BMDI Go-Live Support
Northwell Health
05.2026 - 06.2026
Masimo Hub Installation & Clinical Technology Support
UPMC
11.2025 - 05.2026
Epic BMDI Go-Live Support
Northwell Health
10.2025 - 11.2025
Epic BMDI Go-Live Support
UPMC
09.2025 - 10.2025
Inventory & RTLS Support
Texas Health Resources Presbyterian Hospital
06.2025 - 08.2025
RTLS Encompass Implementation
HCA Healthcare
04.2025 - 06.2025
Biomedical Equipment Inventory Technician
AdventHealth
09.2024 - 03.2025
Field Technician, Epic TDR
Corewell Health
03.2024 - 07.2024
Healthcare Technology Consultant
MEDASOURCE
08.2023 - Current
Epic TDR Tester
AdventHealth
08.2023 - 02.2024
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
ADDITIONAL CUSTOMER & TECHNICAL SUPPORT EXPERIENCE
- Concentrix ADP Asurion SunTrust Randstad
- Delivered customer service and technical support in high-volume environments.
- Resolved technical issues, account concerns, and service-related inquiries.
- Developed strong communication, troubleshooting, and customer relationship skills.
- Consistently maintained quality and service performance standards.
TAGLINE
Epic Go-Live Support | Clinical Systems | Healthcare IT | Technical Support