Rebekah Gore
Chicago,IL
Summary
Thorough Member Services Representative recognized for applying communication strengths and upselling techniques to boost sales. Hardworking professional offering many years of experience rendering support and services to membership-based clients. Versed in investigating complaints and concerns, quickly processing orders, and cross-selling products.
Overview
15
15
years of professional experience
Work History
Member Care Specialist
NBC Universal
Chicago, Illinois
03.2018 - 10.2023
- Booking Tee time request for golfers for a software company
- Responding to golfer inquiries about multiple courses
- Obtaining customers data.
Customer Service Representative
Telassist
07.2017 - 09.2019
- Consistently delivering messages with quick and accurate messages
- Adherence to customer instructions prompted dispatch messages with complete follow through.
Telephone Interviewer
Norc at the University of Chicago
Chicago, Illinois
08.2014 - 09.2016
- Data preparation
- Collecting up to date accurate information regarding children and their health
- Interviewing eligible households to monitor on children’s health and vaccines
- Conducting surveys on other various projects.
Student Note-Taker
Richard J. Daley College
Chicago, Illinois
08.2008 - 06.2012
- Accompanying students with learning disabilities to their classes, actively engaging with the material, and taking thorough notes to ensure they have access to comprehensive and organized information. Additionally, providing patient and individualized assistance to students with their homework and other school assignments, tailoring support to their specific needs and learning styles.
Education
Associate Degree - Liberal Arts
Richard J. Daley College
Chicago, Illinois 06.2012
Associate Degree - General Studies
Richard J. Daley College
Chicago, Illinois 06.2011
Skills
- Strong writing and communication skills, with a proven track record of creating high-quality content
- Patience: Willingness to adapt and be patient when assisting customers with decision-making, answering questions, resolving issues, and negotiating
- Active listening: Attentive listening to fully understand the customer's concerns in order to resolve issues and prevent conflicts
- Product knowledge: Thorough understanding of the company's products and services to effectively assist customers and provide accurate information
- Complaint Handling
- Member retention
- Issue Resolution
- Membership renewals
- Healthcare knowledge
- Customer Service
- Customer Support
- Service Recommendations
Timeline
Member Care Specialist
NBC Universal
03.2018 - 10.2023
Customer Service Representative
Telassist
07.2017 - 09.2019
Telephone Interviewer
Norc at the University of Chicago
08.2014 - 09.2016
Student Note-Taker
Richard J. Daley College
08.2008 - 06.2012
Associate Degree - Liberal Arts
Richard J. Daley College
Associate Degree - General Studies
Richard J. Daley College