Rebekah Gorrell
Boiling Springs,SC
Summary
Proven Trainer at Whataburger with a track record of enhancing team productivity and efficiency. Excelled in interpersonal communication and creative problem-solving, significantly improving training processes and participant engagement. Demonstrated exceptional customer service and multitasking abilities across roles at Wendy's and McDonald's, fostering positive customer experiences and workplace culture. Resourceful student with a background in efficiently completing tasks and maintaining high productivity levels. Skilled in time management, critical thinking, and problem-solving. Excel at communication, teamwork, and adaptability, ensuring successful collaboration and project completion in diverse environments. Sympathetic personal care aide with several years of experience supporting family members with activities of daily living. Professional and clear communicator when instructing and assisting patients as well as when reporting information to the healthcare team and supervisors.
Overview
5
5
years of professional experience
Work History
Trainer
Whatabuger
Boiling Springs, SC
06.2024 - Current
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Used role-playing, lectures, and simulations to present information in various instructional techniques and formats.
- Recommended changes or improvements in existing training processes as needed.
- Explained goals and expectations required of trainees.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Resolved any issues raised by participants during the training session promptly.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Crew Member
Wendy's
Boiling Springs, SC
05.2021 - 06.2024
- Resolved customer complaints professionally.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and shortening wait times.
- Maintained an organized work area to ensure efficient operations.
- Checked expiration dates on all products before serving them to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Took orders from patrons and input selections into the store computer system.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
Crew Member
McDonald's
Chesnee, SC
10.2019 - 04.2021
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Wiped down tables and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Educated customers on menu items, product ingredients, and nutritional values.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05-2021
Some College (No Degree) - Community Health
University of South Carolina Upstate
SpartanburgSkills
- Interpersonal communication
- Learning styles
- Payment collection
- First aid
- Creative problem solving
- Visionary thinking
- Relationship building
- Motivating teams
- Conflict resolution
- Goal setting
- Team building
- Friendly, positive attitude
- First Aid/CPR
- Multitasking
- Customer service
- Flexible schedule
Affiliations
- Hiking
- Enjoying nature
- Concerts
- Crafting
- Self care
Accomplishments
- Made the Deans list
Languages
English
Professional
Timeline
Trainer
Whatabuger
06.2024 - Current
Crew Member
Wendy's
05.2021 - 06.2024
Crew Member
McDonald's
10.2019 - 04.2021
High School Diploma -
Boiling Springs High School
Some College (No Degree) - Community Health
University of South Carolina Upstate
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