Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rebekah Knitter

Urbana,IL

Summary

Driven and personable student who is committed to outputting the most quality work possible in both an academic and professional setting. Graduated high school with high honors and a 3.9 GPA. Spent two years in the customer service industry focusing on development of leadership skills, conflict resolution, and multi-tasking. Adept at communication, generally knowledgeable about technology, and dedicated to maintaining an optimistic attitude in the workplace.

Overview

4
4
years of professional experience

Work History

Barista

Cocomero
11.2024 - 08.2025
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Efficiently performed stocking and cleaning duties.

Babysitter

The Goshorn Family
08.2021 - 08.2024
  • Communicated positively with children and guardians.
  • Played games, worked on puzzles, and read books to young children.

SHIFT LEADER

Dairy Queen
06.2022 - 04.2024
  • Supervised teams of 5-8 people, ensuring efficient operation and high customer satisfaction
  • Improved service speed
  • Developed leadership skills
  • Enhanced overall team performance
  • Fostered a friendly and communicative work environment while mentoring and training team members to excel in their roles.
  • Communicated with upper management and provided ideas for store-wide change to improve employee as well as customer satisfaction.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Science - Psychology

University of Illinois At Urbana-Champaign
Champaign, IL
08-2028

DIPLOMA -

Geneva Community Highschool
Geneva, Illinois
05.2024

Skills

  • Team Building
  • Conflict Resolution
  • Performance Improvement
  • Customer Service
  • Technical Skills
  • Microsoft
  • Opening and closing duties
  • Phone call answering

Languages

Spanish
Limited Working

Timeline

Barista

Cocomero
11.2024 - 08.2025

SHIFT LEADER

Dairy Queen
06.2022 - 04.2024

Babysitter

The Goshorn Family
08.2021 - 08.2024

Bachelor of Science - Psychology

University of Illinois At Urbana-Champaign

DIPLOMA -

Geneva Community Highschool

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