Rebekah Kramer
Cleveland Heights,OH
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
14
14
years of professional experience
Work History
General Manager
Harbor Bar Hospitality
Cleveland, Ohio
01.2022 - Current
- I was hired as a Bartender at Pioneer Cleveland, a new high-volume Ohio City restaurant, which we opened in the spring of 2022
- Prior to opening the restaurant, I was identified as the Bar Manager and assisted in launching and coordinating the bar program
- In the fall of 2022, I was promoted to General Manager and have overseen all restaurant operations for the last two and a half years
- Managed a staff of 35-50 team members
- Oversaw a management and leadership team of 5-8 members
- Maintained budgets for multiple departments
- Identified areas for cost savings
- Oversaw ordering for multiple departments
- Mentored and trained staff with a focus on staff retention and growth within the company
- Recruited, trained and supervised staff members.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Assisted staff by serving food and beverages or bussing tables.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Monitored daily operations to ensure adherence to established policies and procedures.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created detailed reports on weekly and monthly revenues and expenses.
- Coordinated catering services for special events such as weddings or banquets.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
Administrative Functions Support 1
Siemens Healthineers
Newark, Delaware
01.2021 - 01.2022
- Assist in the review of labeling and documentation of in vitro testing technologies to ensure that new European Union regulatory standards are met
- Contract position via Acara Solutions, Inc
Server and Bartender
Service Industry
Cleveland, Ohio
01.2015 - 01.2022
- I was a server and bartender at a variety of bars and restaurants in the Greater Cleveland area
- Most recently, I worked at Butcher and the Brewer, a high-volume establishment in Cleveland, from 2019-2022
Prevention Specialist Intern
Cleveland Rape Crisis Center
Cleveland, Ohio
01.2014 - 01.2015
- Assisted the Director of Prevention and Education in planning and executing sexual assault prevention programming for youth ranging from elementary to college-aged
Assistant to the Director
Flora Stone Mather Center for Women
Cleveland, Ohio
01.2013 - 01.2015
- Assisted the Director with daily correspondence and administrative tasks
- Assisted in the development and execution of programming for CWRU students spanning topics ranging from reproductive health to violence against women
- Managed the Women Staff Leadership Development Institute, a professional development program for CWRU women staff members
Graduate Assistant
CWRU Department of Anthropology
Cleveland, Ohio
01.2012 - 01.2014
- Completed organizational tasks that were needed by my assigned professor for her courses
- Assisted in the organization and analysis of quantitative and qualitative data that had been collected in Uganda from over eight hundred participants in a longitudinal study
- Worked with the software programs Microsoft Access and SPSS
Data Management and Analysis
Center for Social Science Research on AIDS
Cleveland, Ohio
01.2011 - 01.2012
- Assisted in the organization and analysis of quantitative and qualitative data that had been collected in Uganda from over eight hundred participants in a longitudinal study
- Worked with the software programs Microsoft Access and SPSS
Education
Anthropology, Public Health
Case Western Reserve University
Cleveland, Ohio01.2015
Bachelor of Arts - Anthropology
New York University
New York, New York01.2009
Skills
- Operations management
- Service quality improvement
- Staff training and development
- Budgeting and cost control
- Effective leader
- Interpersonal skills
Timeline
General Manager
Harbor Bar Hospitality
01.2022 - Current
Administrative Functions Support 1
Siemens Healthineers
01.2021 - 01.2022
Server and Bartender
Service Industry
01.2015 - 01.2022
Prevention Specialist Intern
Cleveland Rape Crisis Center
01.2014 - 01.2015
Assistant to the Director
Flora Stone Mather Center for Women
01.2013 - 01.2015
Graduate Assistant
CWRU Department of Anthropology
01.2012 - 01.2014
Data Management and Analysis
Center for Social Science Research on AIDS
01.2011 - 01.2012
Anthropology, Public Health
Case Western Reserve University
Bachelor of Arts - Anthropology
New York University
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