REBEKAH LAURET
Provo,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Day Porter
Provo Recreation Center
06.2023 - Current
- Maintained cleanliness and organization throughout facility, ensuring a welcoming environment for 100+ daily visitors.
- Performed routine inspections of restrooms and common areas to uphold sanitation standards
Permit Scpecialist
My Smart House
12.2023 - 04.2024
- Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
- Coordinated with 15+ municipal agencies to expedite permit approvals and resolve issues promptly.
Customer Care Administrator Team Lead
Solcius
07.2022 - 12.2023
- Managed customer inquiries through various communication channels, ensuring prompt resolution and satisfaction.
- Managed employee training for a total of 4 new hires, over a period of 12 months, offering continuous guidance and mentorship on best practices while providing constructive feedback
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Underwriter
Solcius
03.2022 - 07.2022
- Reviewing up to 10 documents submitted, reviewing for legal compliance per customer. Managing 20 customer accounts per day.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
WorkForce Management Analyst
GoHealth
09.2020 - 03.2022
- Assessing up to 50 agents time worked, imputing call out per day
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Licensing Administrator
Vivint SmartHome
04.2019 - 08.2020
- Responsible for getting licensing for 100+ technicians in their respective states
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Worked as Public Notary in this position
Account Creations Coach
Vivint Home Security
05.2018 - 04.2019
- Managed employee training groups of up to 15 new hires, over a period of 2 weeks each, for 12 months offering continuous guidance and mentorship on best practices while providing constructive feedback
- Used forecasting metrics to meet key performance indicators such as adherence, answer time, and ready on call time
- Used real time tracking system to watch for agents who are out of adherence, and work with them and their manager to adjust current behavior
Account Creations Agent
Vivint Home Security
05.2015 - 05.2018
- Responsible for entering data into system from sales reps and techs working around the United States
- Assisted technicians in activating new accounts
- Performed as solution specialist when handling “escalated” or “unique circumstance” accounts
- Educated clients on relevant policies and options and answered questions to remedy issues.
Education
High School Diploma -
Timpanogos High School
Associate - Arts, Art and Design
Utah Valley University
08.2021
Skills
- Experience using Microsoft office, Google Workspace
- Teamwork and Collaboration
- Organizational Skills
- Self-Directed
- Attention to Detail
- Organization and Time Management
- Calm Under Pressure
- Dependable and Responsible
Timeline
Permit Scpecialist
My Smart House
12.2023 - 04.2024
Day Porter
Provo Recreation Center
06.2023 - Current
Customer Care Administrator Team Lead
Solcius
07.2022 - 12.2023
Underwriter
Solcius
03.2022 - 07.2022
WorkForce Management Analyst
GoHealth
09.2020 - 03.2022
Licensing Administrator
Vivint SmartHome
04.2019 - 08.2020
Account Creations Coach
Vivint Home Security
05.2018 - 04.2019
Account Creations Agent
Vivint Home Security
05.2015 - 05.2018
Associate - Arts, Art and Design
Utah Valley University
High School Diploma -
Timpanogos High School
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