Rebekah Le Roy
Saratoga Springs
Summary
Dynamic professional with extensive experience in customer service and employee training. Proven ability to enhance guest experiences and foster team collaboration in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Head Bartender/Food Server
The Galley Bar and Grill
Ballston Spa
03.2023 - Current
- Supervised bar staff to ensure efficient service and excellent customer experience.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Crafted innovative cocktails and curated drink menus for seasonal promotions.
- Trained new bartenders on techniques, recipes, and customer service standards.
- Developed relationships with regular customers to enhance loyalty and engagement.
- Balanced daily registers and generated sales reports for management.
Reception Manager
The Juliana Resort
Lake George
04.2021 - 10.2023
- Managed daily front desk operations and ensured seamless guest check-in experiences.
- Coordinated communication between departments for streamlined guest services.
- Resolved guest complaints promptly, ensuring a positive experience at the resort.
- Answered inquiries from customers via phone, email or face-to-face contact.
- Processed payments from customers in accordance with established policies.
- Maintained confidentiality of sensitive information related to the business.
- Assisted in recruiting, training and evaluating reception team members.
Server
TGI Fridays
Saratoga Springs
12.2022 - 07.2023
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Processed customer orders with precision and speed, contributing to smooth dining experience.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and balanced cash register at shift end.
Store Manager
Exhale
Saratoga Springs
05.2017 - 03.2020
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales trends to inform purchasing decisions and inventory control.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Established and maintained relationships with local distributors.
- Prepped quarterly taxes for the business.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY05-2025
Skills
- Customer service
- Anticipating guest needs
- Managing cash register
- Inventory management
- Time management
- Employee training
- Clear and effective communication
Timeline
Head Bartender/Food Server
The Galley Bar and Grill
03.2023 - Current
Server
TGI Fridays
12.2022 - 07.2023
Reception Manager
The Juliana Resort
04.2021 - 10.2023
Store Manager
Exhale
05.2017 - 03.2020
Bachelor of Arts - Psychology
SUNY Empire State College