Summary
Overview
Work History
Education
Skills
Timeline
Quote
Work Availability
Work Preference
Software
Generic

Rebekah Mann

SERVICE MANAGER
Asheville,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience
1
1
Language

Work History

SERVICE MANAGER

FIELDS AUTOMOTIVE
ASHEVILLE, NC
07.2020 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Service Advisor

Prestige Subaru
Asheville, NC
10.2017 - 06.2020
  • Handled customer issues with confidence, using communication to provide effective resolution.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Drove team revenue totals by bringing in over $70,000 in sales.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Office Manager

Xpertech Car Care
Asheville, NC
08.2013 - 07.2017
  • Performed billing, collection and buying of parts
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created and finalized contracts for service deals with customers.
  • Handled all incoming business and client requests for information.
  • Compared vendor prices and negotiated for optimal savings.
  • Met challenging quotas for productivity and accuracy of work.

Executive Administrative Assistant

The Mann Group
Weaverville, NC
08.2010 - 07.2013
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.

Education

High School Diploma -

Atlee High School
Mechanicsville, VA

Skills

  • Sales
  • Scheduling
  • Sales Goals
  • New Product Information
  • Client Needs Assessment
  • Vehicle Maintenance
  • Predictive and Preventive Maintenance

Timeline

SERVICE MANAGER

FIELDS AUTOMOTIVE
07.2020 - Current

Service Advisor

Prestige Subaru
10.2017 - 06.2020

Office Manager

Xpertech Car Care
08.2013 - 07.2017

Executive Administrative Assistant

The Mann Group
08.2010 - 07.2013

High School Diploma -

Atlee High School

Quote

The best way out is always through.
Robert Frost

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementHealthcare benefitsFlexible work hours4-day work weekWork-life balanceWork from home option

Software

CDK

TEXT 2 DRIVE

XTIME

SALESFORCE

EXCEL

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Rebekah MannSERVICE MANAGER