Work Preference
Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rebekah Matthews

Rapid City,SD

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Automotive Service AdvisorAccounts Receivable SpecialistDocument Imaging SpecialistPatient Access RepresentativeAuto Mechanic

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Rapid City, SD, US
Open to relocation: No

Important To Me

Work-life balance

Summary

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Overview

21
21
years of professional experience

Work History

Automotive Service Advisor

Liberty Superstores
Rapid City, SD
10.2025 - Current
  • Greeted customers, assessed service needs, and provided detailed repair recommendations based on vehicle inspections.
  • Prepared accurate cost estimates, explained technical information in customer-friendly terms, and obtained necessary approvals.
  • Coordinated with technicians to schedule and prioritize work, ensuring optimal workflow and minimal downtime.
  • Monitored repair progress, updated customers proactively, and resolved concerns to maintain high satisfaction ratings.

Accounts Receivable Specialist

Ensemble Health Partners
Gillette, WY
10.2023 - 08.2025
  • Resolved medical billing issues and performed corrections to expedite payment processing.
  • Reduced AR inventory greater than 180 days by implementing targeted collection strategies.
  • Ensured filing guidelines were adhered to, maintaining compliance and minimizing errors.
  • Navigated multiple areas in the Epic electronic health record system.

Document Imaging Specialist

Ensemble Health Partners
Gillette, WY
10.2022 - 10.2023
  • Implemented quality control measures, ensuring accuracy in digitized documents and compliance with industry standards.
  • Enhanced data security by ensuring proper storage and backup of important documents and files.
  • Improved document organization by implementing an efficient filing system for easy retrieval and access.
  • Collaborated with team members to complete high-volume scanning projects within tight deadlines.
  • Safeguarded confidential information by adhering to strict data privacy guidelines during the imaging process.
  • Streamlined workflow through the digitization and conversion of paper documents into electronic formats.
  • Reduced processing time by accurately indexing, coding, and maintaining records in a timely manner.

Patient Access Representative

Campbell County Health
Gillette, WY
11.2021 - 10.2022
  • Coordinated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
  • Facilitated communication between patients and medical staff, enhancing service delivery and patient satisfaction.
  • Managed insurance verification procedures, streamlining billing processes for efficient revenue cycle management.
  • Trained new staff on patient access protocols, fostering a collaborative team environment and knowledge sharing.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

Auto Mechanic

Liberty Hyundai
Rapid City, SD
03.2019 - 07.2021
  • Performed routine maintenance and repairs on various makes and models of vehicles, ensuring optimal performance.
  • Utilized diagnostic equipment to accurately identify problems with engines, transmissions, brakes, electrical systems, and other components.
  • Replaced faulty parts and components using appropriate tools and equipment, improving vehicle reliability.
  • Maintained accurate records of all repairs performed, including parts used and labor hours spent, supporting efficient operations.
  • Collaborated with customers to understand concerns about vehicle performance, enhancing customer satisfaction.
  • Adhered to industry safety standards while working on vehicles in the shop or during road tests, reducing workplace incidents.
  • Assisted in ordering replacement parts from suppliers based on specific vehicle requirements, minimizing repair delays.
  • Coordinated with team members to ensure timely completion of repair jobs without compromising quality standards.
  • Maintained a clean work area by properly disposing of waste materials such as oil filters and fluids, supporting shop safety.
  • Followed manufacturer guidelines for servicing different vehicle systems such as cooling system flushes or transmission fluid changes.
  • Tested repaired vehicles extensively before returning them to customers, ensuring satisfaction and quality workmanship.
  • Investigated unusual noises or vibrations reported by customers through comprehensive diagnostics, resolving issues efficiently.
  • Maintained a high level of customer satisfaction through effective communication and quality workmanship.
  • Ensured compliance with environmental regulations by properly handling hazardous materials such as oil, coolant, or refrigerants.

Patient Services Representative

Regional Medical Clinics
Rapid City, SD
07.2016 - 01.2017
  • Register and check in patients by verifying accurate demographic data, ensuring correct patient records.
  • Collect co-payment amounts or payment on patient responsibility accounts per guidelines, supporting revenue cycle.
  • Effectively use computerized scheduling for appointments and ancillary services, optimizing clinic workflow.
  • Demonstrate excellent communication skills with patients, providers, staff, and coworkers, improving patient experience.

Patient Access Representative

Campbell County Health Emergency Department
Gillette, WY
06.2014 - 07.2016
  • Collect accurate patient demographic information, ensuring proper registration and billing.
  • Verify insurance policies to confirm coverage and reduce claim denials.
  • Register clinical, inpatient, surgical, and emergency accounts, supporting efficient patient intake.

Aircraft fuel systems mechanic - honorable discharge

United States Air Force
11.2005 - 08.2011
  • Diagnosed fuel system and component malfunctions, ensuring aircraft safety and reliability.
  • Recommended corrective actions and resolved problems using technical publications and analytic techniques.
  • Performed maintenance on aircraft fuel tanks and cells, extending equipment lifespan.
  • Removed, repaired, and replaced malfunctioning components, minimizing aircraft downtime.
  • Cleaned fuel cells and tanks, and inspected for foreign objects, corrosion, cell deterioration, and fungus to maintain operational standards.
  • Stored, handled, used, and disposed of hazardous material and waste in compliance with safety regulations.
  • Recorded information on data collection forms and automated systems, supporting accurate maintenance records.

Education

Associate's degree - Auto mechanics

Western Dakota Technical Institute
Rapid City, SD
01-2019

Associate's degree - Medical Billing & Coding

IBMC College
Cheyenne, WY
11-2013

Skills

  • Medical office experience
  • Typing
  • Insurance verification
  • Computer skills
  • Organizational skills
  • Customer service
  • Medical terminology
  • Regulatory compliance
  • Phone etiquette
  • Inventory management

Additional Information

Authorized to work in the US for any employer

Timeline

Automotive Service Advisor

Liberty Superstores
10.2025 - Current

Accounts Receivable Specialist

Ensemble Health Partners
10.2023 - 08.2025

Document Imaging Specialist

Ensemble Health Partners
10.2022 - 10.2023

Patient Access Representative

Campbell County Health
11.2021 - 10.2022

Auto Mechanic

Liberty Hyundai
03.2019 - 07.2021

Patient Services Representative

Regional Medical Clinics
07.2016 - 01.2017

Patient Access Representative

Campbell County Health Emergency Department
06.2014 - 07.2016

Aircraft fuel systems mechanic - honorable discharge

United States Air Force
11.2005 - 08.2011

Associate's degree - Medical Billing & Coding

IBMC College

Associate's degree - Auto mechanics

Western Dakota Technical Institute

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