Rebekah Mcmikle
Tuscaloosa
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
CSR
Alabama Power
Tuscaloosa
11.2023 - Current
- Gathered feedback from customers regarding products and services.
- Generated reports on customer inquiries and complaints for management review.
- Handled customer inquiries and complaints in a timely manner.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Processed orders, forms, applications, and requests.
- Identified customer needs and provided appropriate solutions.
- Maintained records of customer interactions, transactions, comments and complaints.
Lease Agent
Sealy Company
Tuscaloosa
05.2021 - 11.2023
- Maintained accurate records of client interactions and transactions.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Created detailed reports summarizing key performance indicators for management review.
- Participated in ongoing training programs related to job duties or responsibilities.
- Conducted market research to identify trends and opportunities in the industry.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
Production Worker
SMP Automotive
Cottondale
07.2017 - 11.2019
- Troubleshot technical issues that arose during assembly process.
- Performed minor repairs on machinery as needed.
- Conducted routine maintenance checks on all machinery used in the production line.
- Provided assistance in loading and unloading containers onto trailers for transport.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
- Inspected product quality prior to packaging and shipment.
Education
Paul W Bryant Highschool
Cottondale , ALSkills
- Customer service
- Record keeping
- Effective communication
- Time management
- Payment processing
- Customer focus
- Money handling
- Sales closing
- Quality control
- Appointment scheduling
- Document control
Timeline
CSR
Alabama Power
11.2023 - Current
Lease Agent
Sealy Company
05.2021 - 11.2023
Production Worker
SMP Automotive
07.2017 - 11.2019
Paul W Bryant Highschool